PERSUASION POINTERS
Use group discussions rather than lectures to persuade your audience. Self-persuasion outscores hard sell.
Use role-plays and visualization for greater impact and involvement.
Use questions rather than statements to control the content, tone, pace, and direction of a meeting. Questions plant ideas in the other party's mind.
Use open questions when you want to get the other person talking.
Ask closed questions to narrow the focus of the conversation, to seek specific details, to shift direction, or to force commitment.
Ask disturbing questions when you want the other person to really think about the implications or effects of an issue or problem.
Ask leading questions when you want to plant specific information in your listener's ...
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