Art and Business of Speech Recognition: Creating the Noble Voice, The

A Regional Telephone Company: Dealing With Legal Notices and Disclaimers

Have you ever heard a radio commercial for a car dealer in which the announcer speed-reads the financing terms and conditions in the final five seconds? Like the fine print in a newspaper ad, that information has to be there by law—never mind that no listener can actually understand what's being said!

Many speech-recognition applications also require legal disclaimers or notices to be read to callers at some point—usually to protect the client from liability. Legal language needs to be precise, but a good lawyer should be able to make the statement simple and clear without using any confusing or arcane legal terminology. After all, the point is to have lay people understand ...