Art and Business of Speech Recognition: Creating the Noble Voice, The

A Top-Five Investment Management Company: Handling Complex Two-Choice Questions

Whenever possible, speech-recognition system designers try to keep prompt questions simple—“Would you like the red, yellow, or green car?” or “What should we change—the time, date, or amount?” However, there are times when the questions are unavoidably more complex. Often, the most complex questions ask the caller to choose between two options that need to be described in more than a few words. The following example shows one way to handle these situations.

Like all financial services systems, the investment company's system enables the caller to identify and correct an error before a transaction is executed. After the user has notified the system that something is ...