Art and Business of Speech Recognition: Creating the Noble Voice, The

Partial Deployment

In partial deployment, our line of questioning shifts from “Does the system work?” (because we know it does) to “How can we improve it?” Partial deployment is basically the same thing as pilot deployment—only this time the system takes more calls over a longer period of time. How much time? It varies, depending on the client and the application. Some applications are so complex that they need to be rolled out very slowly over a period of months, while others may be so small and simple that they can be fully deployed in a matter of days. Because we're talking about a much larger volume of calls, more of the analysis will be performed by software tools and less by listening to individual calls.

Unlike pilot deployment, where ...