You are previewing Armstrong's Handbook of Reward Management Practice, 5th Edition.
O'Reilly logo
Armstrong's Handbook of Reward Management Practice, 5th Edition

Book Description

The definitive guide for practitioners involved in developing and managing reward and recognition strategies, policies and processes, and for students of employee reward.

Table of Contents

  1. Cover
  2. Also available by Michael Armstrong
  3. Title page
  4. Contents
  5. Introduction
  6. PART ONE    An overview of reward management
    1. 01    Fundamentals of reward management
      1. Reward management defined
      2. Aims of reward management
      3. Reward philosophy
      4. Guiding principles
      5. Reference
    2. 02    Reward systems
      1. Reward systems defined
      2. Description of the main elements of a formal reward system
      3. Reward systems in action
      4. Developing formal reward systems
      5. The development and implementation programme
      6. References
    3. 03    Strategic reward
      1. Introduction
      2. Strategic reward
      3. Reward strategy
      4. Case studies
      5. References
    4. 04    Reward policies
      1. Reward policies defined
      2. Reward policy areas
      3. References
    5. 05    Factors affecting reward
      1. Introduction
      2. Internal context
      3. External context
      4. Factors affecting levels of pay
      5. Pay determination within organizations
      6. References
    6. 06    Motivation and reward
      1. Introduction
      2. The process of motivation
      3. Types of motivation
      4. Instrumentality theory
      5. Reinforcement theory
      6. Content (needs) theory
      7. Process theory
      8. How motivation theories affect reward management
      9. References
    7. 07    Engagement and reward
      1. Introduction
      2. Engagement defined
      3. Why engagement is important
      4. Developing engagement through reward
      5. Conclusion
      6. References
    8. 08    Performance and reward
      1. Introduction
      2. The meaning of performance
      3. Impact of reward on organizational performance
      4. How does reward impact on performance?
      5. The role of performance management
      6. Performance management issues
      7. References
    9. 09    Financial rewards
      1. Introduction
      2. Incentives and rewards
      3. The theoretical framework
      4. The role of money
      5. Research on the effectiveness of financial rewards
      6. Opponents of financial rewards
      7. Arguments for and against financial rewards
      8. Criteria for effectiveness
      9. References
    10. 10    Non-financial rewards
      1. Introduction
      2. The significance of non-financial rewards
      3. Types of non-financial rewards
      4. References
    11. 11    Total rewards
      1. Introduction
      2. The concept of total rewards
      3. The approach to total rewards
      4. Bridging the gap
      5. Total rewards in practice
      6. Conclusions
      7. References
    12. 12    The ethical approach to reward and performance management
      1. Introduction
      2. Ethical decisions in reward and performance management
      3. Why is an ethical approach desirable?
      4. Fairness
      5. Treating people justly
      6. Resolving ethical dilemmas
      7. The ethical role of reward professionals
      8. An ethical code of practice for reward and performance management
      9. References
  7. PART TWO    Base pay management
    1. 13    Market pricing
      1. Introduction
      2. Aims of market pricing
      3. The concept of a market rate
      4. Job matching
      5. Use of benchmark jobs
      6. Sources of market data
      7. Interpreting and presenting market rate data
      8. Using survey data
    2. 14    Job evaluation
      1. Introduction
      2. Job evaluation defined
      3. Aims of job evaluation
      4. Achieving the aims
      5. Formal job evaluation
      6. Informal job evaluation
      7. Analytical job evaluation schemes
      8. Non-analytical schemes
      9. Market pricing
      10. Levelling
      11. Job analysis for job evaluation
      12. Computer-aided job evaluation
      13. Choice of approach to job evaluation
      14. Developing a point-factor job evaluation scheme
      15. Implement job evaluation
      16. Ensuring that the scheme is unbiased
      17. References
    3. 15    Grade and pay structures
      1. Introduction
      2. Grade structures
      3. Grade and pay structures
      4. Guiding principles
      5. Formal grade and pay structures
      6. Multi-graded structures
      7. Broad-banded structures
      8. Broad-graded structures
      9. Job-family structures
      10. Pay spines
      11. Unstructured pay systems
      12. Spot rates
      13. Individual job grades
      14. Choice of approach
      15. Developing formal grade and pay structures
      16. Minimizing bias in grade and pay structure design
      17. References
    4. 16    Equal pay
      1. Introduction
      2. Reasons for unequal pay
      3. The Equality Act 2010
      4. Defending an equal pay claim
      5. Achieving equal pay
      6. Risk assessment
      7. References
  8. PART THREE    Rewarding and recognizing performance and merit
    1. 17    Merit pay
      1. Introduction
      2. Characteristics of merit pay
      3. Method of operation
      4. Types of merit pay
      5. Competency-related pay
      6. Contribution-related pay
      7. Overall conclusions on merit pay
      8. Developing merit pay schemes
      9. References
    2. 18    Bonus schemes
      1. Introduction
      2. Bonus schemes defined
      3. Aims of bonus schemes
      4. Rationale for bonus schemes
      5. Criteria for a bonus scheme
      6. Types of scheme
      7. Designing a bonus scheme
      8. Introducing a bonus scheme
      9. Earn-back pay
      10. Bonus schemes and performance
      11. References
    3. 19    Team pay
      1. Introduction
      2. Team pay defined
      3. Rationale for team pay
      4. How team pay works
      5. Requirements for team pay
      6. Advantages and disadvantages of team pay
      7. Developing team pay
      8. NHS case study
      9. References
    4. 20    Rewarding for business performance
      1. Introduction
      2. Types of schemes
      3. Aims
      4. Profit sharing
      5. Gain sharing
      6. Share ownership schemes
      7. References
    5. 21    Recognition
      1. Introduction
      2. Recognition schemes defined
      3. Benefits of recognition schemes
      4. Principles of recognition
      5. Types of recognition
      6. Examples of non-cash awards
      7. Designing a recognition scheme
      8. Examples of recognition schemes
  9. PART FOUR    Rewarding special groups
    1. 22    Executive reward
      1. Introduction
      2. Executive pay levels
      3. Factors affecting the level of executive rewards
      4. Corporate governance and executive remuneration
      5. The elements of executive remuneration
      6. References
    2. 23    Rewarding sales and customer service staff
      1. Introduction
      2. Rewarding sales representatives
      3. Rewarding customer service staff
      4. References
    3. 24    Rewarding knowledge workers
      1. Introduction
      2. What motivates knowledge workers?
      3. Approaches to rewarding knowledge workers
      4. References
    4. 25    Rewarding manual workers
      1. Introduction
      2. Factors affecting the pay of manual workers
      3. Time rates
      4. Pay structures
      5. Incentive schemes for manual workers
      6. Payment-by-results schemes
      7. Collective schemes
      8. Summary of schemes
      9. Single status and harmonization
      10. References
    5. 26    International reward
      1. Introduction
      2. The international scene
      3. Reward management for employees working in international subsidiaries
      4. Rewards for expatriates
      5. References
  10. PART FIVE    Employee benefits
    1. 27    Provision of employee benefits
      1. Introduction
      2. Rationale for employee benefits
      3. Employee benefit strategies and policies
      4. Types of benefit
      5. Incidence of benefits
      6. Choice of benefits
      7. Administering employee benefits
      8. Total reward statements
      9. References
    2. 28    Flexible benefits
      1. Introduction
      2. Reasons for introducing flexible benefits
      3. Types of flexible benefits schemes
      4. Introducing flexible benefits
      5. References
  11. PART SIX    The practice of reward management
    1. 29    Evidence-based reward management
      1. Introduction
      2. Evidence-based management
      3. Evidence-based reward management
      4. Reviewing reward
      5. Measuring reward
      6. Evaluating reward
      7. Conclusions
      8. References
    2. 30    Managing reward systems
      1. Introduction
      2. Controlling reward
      3. Monitoring and evaluating reward policies and practices
      4. Conducting pay reviews
      5. General reviews
      6. Individual reviews
      7. Reward procedures
      8. The use of computers in reward management
      9. Communicating to employees
      10. References
    3. 31    Managing reward risk
      1. Introduction
      2. Risk management
      3. Reward management risks
      4. The risk management process
      5. References
    4. 32    Responsibility for reward
      1. Introduction
      2. The role of the reward professional
      3. Role of line managers
      4. Using reward consultants
      5. References
  12. Index
  13. Copyright