PART II: Supporting the IT value chain
The customer and partner community is communicating quite clearly … that what they’re looking for is an integrated family of applications that minimize their cost structures going forward.
—Tom SiebelCEO, Siebel Systems131
HAVING COMPLETED AN EXAMINATION of the enterprise IT value chain, let’s turn to the question of how to support it in an integrated and comprehensive manner. Currently, IT as a value chain is supported by fragmented data and processes, contained within functional silos, suffering from much redundancy and lack of integrity.
As Roger Burlton notes,
It’s one thing to have enterprise information available whenever you want it. It’s something else for that information to have integrity. ...
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