Chapter 2 The IT Value Chain: A Process Foundation
Is a firm a collection of activities or a set of resources and capabilities? Clearly, a firm is both. But activities are what firms do, and they define the resources and capabilities that are relevant.
—Michael Porter52
If we are going to run IT like a business, we must understand how businesses run.
THIS CHAPTER ESTABLISHES the analysis framework for this book. If we are going to run IT like a business, we must understand how businesses run. Some of IT’s problems can be traced to overly functional approaches, leading to silos and finger-pointing. Business theorists have been addressing this issue since the 1980s, and the most compelling framework has been the value chain, developed by Michael ...
Get Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
