Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

PART I: The IT value chain

For CIOs, it has been like trying to run a business before the invention of bookkeeping.

—Howard Rubin, Meta Group⁹

THIS IS A BOOK ABOUT ENABLING the IT value chain. What is it? What exactly is being enabled? Why is enabling it important?

Part I introduces the endemic problems of enterprise IT, and many proposed solutions, followed by an in-depth discussion of what a large IT organization does, in the form of a systematic framework based on value chain analysis. Part I overall is The Challenge, and Part II is Some Solutions.