Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Preface

Technology made large populations possible; large populations now make technology indispensable.

—Joseph Wood Krutch¹

TECHNOLOGY AND INFORMATION TECHNOLOGY (IT) are among the few assets humanity can count on in the face of our myriad challenges. Although technology cannot by itself remedy the human condition, or point the direction toward peace, it has repeatedly shown itself to be a great servant and enabler.

Virtually all organizations—small, medium, and large, across the world—depend to some degree on technology. Software development and systems administration are skills sought worldwide as gateways to greater economic security. And worldwide investment in IT continues apace, into the hundreds of billions and trillions of dollars. ...