Measuring Training and Development
At least four people have good reasons for measuring T&D activities. Learners certainly want to know about their progress toward objectives. Instructors can intelligently modify and improve their own performance only by measuring learners’ progress. T&D managers, knowing that learning is the product of their subsystem, have compelling reasons to measure. And finally, client-managers need measurement as an indication that they’re solving or eliminating performance problems and getting something back on the training investment.
What Is Measurement?
First, let’s distinguish between measurement and evaluation. Measurement is the process of gathering data; evaluation is the process of making judgments about ...