The Need for Training and Development Departments
How Organizations Perform
Organizations are systems designed to achieve a goal or perform a particular function such as delivering a completed product to a customer. To illustrate our point, we will use a cafeteria analogy to describe the systematic nature of organizational processes. Although the organization as a whole is a system, it is also comprised of built-in subsystems and subprocesses. The subsystems and subprocesses are designed to achieve the subgoals that are necessary to produce the overall output. For instance, the process of delivering the receipt to the customer is a subprocess of the overall goal of the cafeteria.
To continue with our analogy, imagine yourself in line at ...