O'Reilly logo

Approaches to Training and Development by Elwood F. Holton, Dugan Laird, Sharon Naquin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

2
The Need for Training and Development Departments

How Organizations Perform

Organizations are systems designed to achieve a goal or perform a particular function such as delivering a completed product to a customer. To illustrate our point, we will use a cafeteria analogy to describe the systematic nature of organizational processes. Although the organization as a whole is a system, it is also comprised of built-in subsystems and subprocesses. The subsystems and subprocesses are designed to achieve the subgoals that are necessary to produce the overall output. For instance, the process of delivering the receipt to the customer is a subprocess of the overall goal of the cafeteria.
To continue with our analogy, imagine yourself in line at ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required