The Relevance of AI to Complex, Transformative Change

Although Appreciative Inquiry is a useful approach to change in any human system at any scale—individuals, dyads, the group (team or family), neighborhoods, and communities—our focus in this book is toward the use of AI in the more complex levels of human systems. We will describe a process that can be used in organizations that are multi-functional and multi-level with multiple stakeholder systems operating in unstable environments. In such complex organizations the sociotechnical architecture, the organizational culture, and the interactions of individuals are highly interconnected—conditions present in for-profit, not-for-profit, or public service organizations.

Change in the essence of ...

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