You are previewing APPRECIATIVE INQUIRY: Change at the Speed of Imagination, SECOND EDITION.
O'Reilly logo
APPRECIATIVE INQUIRY: Change at the Speed of Imagination, SECOND EDITION

Book Description

Thoroughly revised and updated, the second edition of Appreciative Inquiry offers OD and HR professionals a user-friendly resource for discovering how they can tap into the power of the Appreciative Inquiry (AI) process. An innovative process, AI is an effective way to work with a company as an organic system whose success depends on a holistic approach to connect that organization's human, technical, and organizational functions.

This new edition meets the challenge of making the AI process accessible and updates three key areas of the process: the theoretical basis, fundamental assumptions and beliefs, and the basic processes. It includes step-by-step guidelines on how to apply AI in a variety of organizational situations and shows how it can be used with a wide range of initiatives, such as coaching, leadership development, strategic planning, and teambuilding.

"If there's one book to read on AI, this is it. It provides the context and rationale for this paradigm changing approach to change at any level of system. Buy it, read it, use it and enjoy achieving great results and renewed energy and enthusiasm." —Barbara Sloan, director, Organizational Development and Learning, New York University, Langone Medical Center

"Appreciative Inquiry brings the freedom and creativity of AI together with the 'nuts and bolts' of how to actually do it all. It contains everything I would want to have as a fresh practitioner, from potential designs to sample questions and excellent Case Stories." —David Shaked, founder and CEO, Almond Insight, United Kingdom

"This book serves as a complete roadmap for those interested in the philosophy and practice of Appreciative Inquiry. The Case Stories encourage readers to find their own way on the journey by providing examples of successful interventions." —Terry Egan, professor, Management Studies, Pepperdine University

Table of Contents

  1. Cover
  2. Series page
  3. About Pfeiffer
  4. Dedication
  5. Title page
  6. Copyright page
  7. Chart of Case Stories
  8. CHAPTER 1 The Case for a New Approach to Change
    1. The Emerging Paradigm
    2. The New Sciences
    3. Thinking About Problems Using the New Paradigm
  9. CHAPTER 2 Appreciative Inquiry: History, Theory, and Practice
    1. Defining Appreciative Inquiry
    2. A History of Appreciative Inquiry
    3. AI and the Field of Organization Development
    4. The Relevance of AI to Complex, Transformative Change
    5. AI and the Challenge of Organization Transformation
    6. Complex Change and the Two Gifts of Appreciative Inquiry
    7. The Theoretical Basis for Appreciative Inquiry
    8. Social Constructionism + The Power of Image = AI in Organization Change
    9. What Good Are Positive Emotions?
    10. Case Story
  10. CHAPTER 3 Appreciative Inquiry as a Perspective for Organization Change
    1. The “DNA” of Appreciative Inquiry
    2. The Core Principles of AI
    3. The Five Generic Core Processes for Guiding AI-Based Change
    4. Multiple Models of the Five Generic Core Processes of AI
    5. Skills and Knowledge Needed to Lead AI Processes
    6. Case Story
    7. Case Story
  11. CHAPTER 4 Choose the Positive as the Focus of Inquiry (Define)
    1. Define: Focusing on the Positive
    2. Case Story
    3. Case Story
  12. CHAPTER 5 Inquire into Stories of What Gives Life in the System (Discover)
    1. Rationale for the Use of Stories
    2. A Preparation Workshop to Develop the Customized Interview Protocol and Decide on an Inquiry Process
    3. Interviewer Training
    4. Conclusion
    5. Case Story
    6. Case Story
  13. CHAPTER 6 Locate Themes That Appear in the Stories (Discover)
    1. Identifying Themes
    2. Expanding the Dialogue
    3. Case Story
  14. CHAPTER 7 Create Shared Images for a Preferred Future (Dream)
    1. Articulating the Dream of an Organization’s Future
    2. Examples of Ways to Facilitate Creation of Shared Images
    3. Provocative Propositions
    4. Case Story
    5. Case Story
  15. CHAPTER 8 Innovate Ways to Create That Preferred Future (Deliver)
    1. Organization Design Processes
    2. A Design Framework: The ABC Model
    3. Case Story
    4. Case Story
  16. CHAPTER 9 Valuation
    1. Classical Evaluation
    2. Evaluation from an Appreciative Inquiry Perspective
    3. Case Story
  17. References and Bibliography
  18. About the Authors
  19. Index