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Applied Software Measurement: Global Analysis of Productivity and Quality by Capers Jones

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Chapter
5
Measuring Software Quality and User Satisfaction
Two very important measurements of software quality that are critical to the industry are
image  Defect potentials
image  Defect removal efficiency
All software managers and quality assurance personnel should be familiar with these measurements, because they have the greatest impact on software quality and also software costs and schedules of any known measures.
The phrase “defect potentials” refers ...

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