Preface

I have spent more than 20 years working with business users and IT staff using information and technology and have seen both raving successes and raging failures. I have been involved in building both transactional systems as well as analytic applications. Analytics is a field that I am passionate about because I have seen first-hand the impacts that effective analytics can have on the insurance industry and more importantly on our customers. I wrote this book to share my experiences and provide an understanding of analytic capabilities and key considerations in using analytics and building analytic applications for the insurance industry.

I have been a business analyst, a systems owner, a technology consultant, and a management consultant. ...

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