Lesson 2. Software Tools
Reference Files
Isolating Startup Items.pdf
Isolating Kernel Extensions.pdf
Mac OS X Logs.pdf
From Hardware to Software: The Evolution of Features (Distinguishing_Hardware_from_Software_Issues.pdf)
Apple Hardware Test
Service Diagnostics Matrix
Apple LCD Tester
Time
This lesson takes approximately 2 1/2 hours to complete.
Goals
Describe how and when to use Apple troubleshooting tools and techniques
Use the Service Diagnostics Matrix to determine the appropriate diagnostic software to use for a specific system
Interpret trouble reports
No single diagnostic tool is the best solution for every troubleshooting situation. The successful troubleshooter is proficient with multiple tools to address the widest range of issues. ...
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