Chapter Test

NOTE

All chapter tests are available as PDF files on the companion CD so that you can mark up your own printed copies instead of writing in this book.

1:You need to review the customer-installable parts (CIPs) procedures for an eMac. Which of the following resources would be the best one to check?

  1. Service and Support

  2. Knowledge Base

  3. Featured Software

2:Where do you find symptom charts? (Choose the best answer.)

  1. GSX home page

  2. Service Source

  3. Service manuals

3:How do you determine the tools you need to take apart an iMac (Flat Panel)?

  1. Search for “tools” in the Knowledge Base.

  2. Call Apple.

  3. Review the iMac service manual.

4:While taking apart an eMac, you mix up the screws you removed. What is the best resource for determining where the screws are ...

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