The Apple Knowledge Base
The Knowledge Base is the primary reference resource that Apple supplies. It is available online and is free to anyone who needs to research issues that involve Apple hardware or software, although access to some Knowledge Base documents is restricted to AASPs, internal Apple personnel, and Apple developers. In this lesson, you'll be logging in to the Apple website as part of learning how to search the Knowledge Base effectively.
The varied natures of these audiences and the differences in their needs have influenced the structure of the Knowledge Base. It can be used a number of ways. Here, of course, we will concentrate on the best way for AASPs and technicians to use this resource.
NOTE
Throughout this book, we will ...
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