You are previewing Apple Training Series: Desktop and Portable Systems, Second Edition.
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Apple Training Series: Desktop and Portable Systems, Second Edition

Book Description

This authoritative, Apple-Certified training course is designed both for professionals who support Apple computers as well as Mac enthusiasts who want to upgrade, service, or troubleshoot their favorite machines. Fully revised, this second edition covers Apple's new models, including the popular Mac mini and the iMac G5. Keyed to the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is the companion curriculum used in AppleCare Technician Training courses worldwide. The book starts out with basic computer theory and underlying technologies, then moves on to cover everything from networking and hardware specifications to displays and internal drives-plus the nitty-gritty steps and diagrams for upgrading and troubleshooting six sample computer models. o Detailed take-apart and upgrade procedures for the Mac mini, eMac, iMac G5, PowerMac G5, iBook G4, and PowerBook G4. o CD-ROM includes six complete service manuals, plus utilities and diagnostic tools o Diagrams and step-by-step instructions help you master techniques fast o Lesson goals and time estimates help you plan your time o Chapter review tests summarize what you've learned The Apple Training Series is both a self-paced learning tool and the companion curriculum for the AppleCare Technician Training and Apple Customer Training programs. Upon completing the course material in this book, you can become an Apple Certified Technician by passing the Apple Desktop Service and Apple Portable Service exams. You can work through this book as a self-paced course, enroll in the online AppleCare Technician Training program, or attend a class at an Apple Authorized Training Center. To learn more, go to www.apple.com/training.

Table of Contents

  1. Copyright
  2. Getting Started
  3. Tools and Practices
    1. Reference Materials
      1. The Apple Knowledge Base
      2. AppleCare Service Source
      3. Using Service Manuals
      4. Service Manual Exercises
      5. Using Product Manuals
      6. Other Service Source Resources
      7. Apple Discussions
      8. Chapter Exercise
      9. Chapter Test
    2. Software Tools
      1. System Profiler
      2. About Apple Hardware Test
      3. Using Apple Hardware Test
      4. MacTest Pro
      5. Apple Service Diagnostic
      6. Mac OS X Tools Overview
      7. Other Apple Troubleshooting Tools
      8. Third-Party Tools and Utilities
      9. Chapter Test
    3. General Troubleshooting Theory
      1. Goals and Processes
      2. Troubleshooting Process
      3. Split-Half Search
      4. Component Isolation
      5. Chapter Test
    4. Safe Working Procedures and General Maintenance
      1. ESD Prevention
      2. Tips for Working With Hardware
      3. Chapter Test
    5. Hardware Tools
      1. Using the Right Tools
      2. Desktop Tools
      3. Portable Tools
      4. Chapter Test
  4. Common Hardware and Technologies
    1. Basic Computer Theory and Terms
      1. Basic Hardware Components
      2. Drives
      3. Connecting Peripherals
      4. Slots
      5. Basic Software Components
      6. File System
      7. Chapter Test
    2. Underlying Technologies
      1. Core Technologies
      2. Networking and Communication
      3. Input and Output
      4. Sound In/Out
      5. USB
      6. Video In/Out
      7. Chapter Test
    3. Power Management
      1. Power Management and Portables
      2. Conserving Power
      3. Troubleshooting
      4. Chapter Test
    4. Liquid Crystal Displays
      1. Theory of LCD Operation
      2. Apple LCDs
      3. User Controls
      4. Troubleshooting LCDs
      5. Chapter Test
    5. Cathode-Ray Tubes
      1. Theory of CRT Operation
      2. Apple CRT Displays
      3. Troubleshooting CRT Displays
      4. CRT Safety Procedures
      5. CRT Discharge
      6. Live Adjustment Rules
      7. CRT Disposal
      8. Adjustment Tools
      9. Chapter Test
    6. Wireless Networking
      1. Required Tools and Equipment
      2. Wireless 101
      3. The AirPort Product Line
      4. AirPort and AirPort Extreme Cards
      5. AirPort Base Station Models
      6. AirPort Software
      7. Accessing Wireless Networks
      8. Roaming with AirPort
      9. About the Data Rate
      10. Common Wireless Network Configurations
      11. Computer-to-Computer Network
      12. Hardware Access Point Network
      13. Software Access Point Network
      14. Wireless Bridging
      15. Setting Up With the AirPort Admin Utility
      16. Setting Up WDS
      17. Wireless Bridge Troubleshooting
      18. Wireless Printing
      19. Base Station Exercise
      20. Configuring Advanced AirPort Features
      21. Tweaking an AirPort Extreme Network
      22. AirPort Troubleshooting
      23. Chapter Test
    7. Network Troubleshooting
      1. Network Components
      2. Tools Overview
      3. Troubleshooting Steps
      4. Chapter Test
  5. Desktops
    1. About CRT iMac and eMac Models
      1. The CRT iMac Models
      2. The eMac Models
      3. Chapter Test
    2. Upgrading an eMac
      1. Required Tools and Equipment
      2. Before You Do Anything
      3. Installing RAM
      4. Installing an AirPort Card
      5. Chapter Test
    3. Taking Apart an eMac
      1. Required Tools and Equipment
      2. What You've Learned
    4. Troubleshooting an eMac
      1. Symptom Charts
      2. No Power
      3. Random Shut Down
      4. No Video
      5. Vertical Raster Shift
      6. Mass Storage
      7. Sound Out
      8. Sound In
      9. Error Beeps
      10. No Modem Dial Tone
      11. USB Printing Issues
      12. Chapter Test
    5. About LCD iMac Models
      1. The Flat-Panel iMac Models
      2. The iMac G5 Models
      3. Chapter Test
    6. Upgrading an iMac G5
      1. Required Tools and Equipment
      2. Opening an iMac G5
      3. Installing RAM
      4. Installing an AirPort Extreme Card
      5. Chapter Test
    7. Taking Apart an iMac G5
      1. Required Tools and Equipment
      2. Taking Apart the iMac G5
      3. What You've Learned
    8. Troubleshooting an iMac G5
      1. Diagnostic LEDs
      2. Internal Power Button
      3. SMU Reset Button
      4. Symptom Charts
      5. Chapter Test
    9. About Mac mini Models
      1. The Mac mini Models
      2. Chapter Test
    10. Upgrading a Mac mini
      1. Required Tools and Equipment
      2. Opening a Mac mini
      3. Installing RAM
      4. Installing an AirPort Extreme & Bluetooth Upgrade Kit
      5. Chapter Test
    11. Taking Apart a Mac mini
      1. Required Tools and Equipment
      2. Taking Apart the Mac mini
      3. What You've Learned
    12. Troubleshooting a Mac mini
      1. LED Status
      2. Resetting PRAM and NVRAM
      3. Resetting the PMU
      4. Symptom Charts
      5. Chapter Test
    13. About Power Mac Models
      1. The Power Mac G4 Models
      2. The Power Mac G5 Models
      3. Chapter Test
    14. Upgrading a Power Mac G5
      1. Required Tools and Equipment
      2. Before You Do Anything
      3. Opening a Power Mac G5
      4. Installing RAM
      5. Installing an AirPort Extreme Card
      6. Installing a Hard Drive
      7. Chapter Test
    15. Taking Apart a Power Mac G5
      1. Required Tools and Equipment
      2. Taking Apart a Power Mac G5
      3. What You've Learned
    16. Troubleshooting a Power Mac G5
      1. General Information
      2. Symptom Charts
      3. Chapter Test
  6. Portables
    1. About iBook Models
      1. The iBook Models
      2. The iBook G4 Models
      3. Chapter Test
    2. Upgrading an iBook G4
      1. Required Tools and Equipment
      2. Before You Do Anything
      3. Opening an iBook G4
      4. Installing RAM
      5. Installing an AirPort Extreme Card
      6. Closing the iBook G4
      7. Chapter Test
    3. Taking Apart an iBook G4
      1. Required Tools and Equipment
      2. Taking Apart an iBook G4
      3. What You've Learned
    4. Troubleshooting an iBook G4
      1. Symptom Charts
      2. Chapter Test
    5. About PowerBook G4 Models
      1. The PowerBook G4 Models
      2. Chapter Test
    6. Upgrading a PowerBook G4
      1. Required Tools and Equipment
      2. Before You Do Anything
      3. Opening a PowerBook G4
      4. Installing RAM
      5. Chapter Test
    7. Taking Apart a PowerBook G4
      1. Required Tools and Equipment
      2. Taking Apart the PowerBook G4
      3. What You've Learned
    8. Troubleshooting a PowerBook G4
      1. General Information
      2. Symptom Charts
      3. Chapter Test
  7. Index