Lesson 2. Setup and Configuration

Providing competent system configuration is a primary concern of technical support personnel. This lesson focuses on both initial setup and ongoing system configuration. Preliminary OS X configuration is handled via Setup Assistant, while subsequent configuration is almost entirely handled via System Preferences and configuration profiles. Finally, this lesson introduces the tools used to gather and verify system information.

Reference 2.1 Setup Assistant

If you are using a new system for the first time or you have just completed ...

Get Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.