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Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

Book Description

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Yosemite.

  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.

  • Focused lessons take you step by step through practical, real-world tasks.

  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

  • Table of Contents

    1. Acknowledgments
    2. Contents at a Glance
    3. Table of Contents
    4. About This Guide
      1. Learning Methodology
      2. Lesson Structure
      3. Exercise Requirements
        1. Mandatory Requirements
        2. Optional Add-Ons
        3. Exercise Order
      4. Apple Training and Certification
    5. I. Installation and Configuration
      1. 1. Install OS X Yosemite
        1. Reference 1.1 About OS X Yosemite
          1. What’s New in OS X Yosemite
          2. Integration Through Standards
        2. Reference 1.2 Installation Choices
          1. Running OS X Yosemite with No Significant Problems
          2. Running OS X Yosemite but Has Significant Problems
          3. Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks with No Significant Problems
          4. Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks but Has Significant Problems
          5. Running a Version of OS X Prior to v10.6 and You Want to Upgrade
        3. Reference 1.3 Before Upgrading a Previous System
          1. Verifying Installation Requirements
          2. Preparing for an Upgrade Installation
          3. Keeping Up to Date
        4. Reference 1.4 Preparing the System Disk
          1. New OS X Installation (aka Clean Install)
          2. Understanding Partitioning Options
        5. Reference 1.5 Upgrading and Installing
          1. Acquiring the OS X Installer
          2. Newer Mac Systems
          3. Install OS X Yosemite
        6. Reference 1.6 Installer Troubleshooting
          1. General OS X Installer Troubleshooting
          2. The OS X Installer Log
        7. Exercise 1.1 Prepare a Mac for Upgrade
          1. Use System Information (or System Profiler) to Check Hardware, Firmware, and Application Compatibility
          2. Document Network Settings
          3. Back Up Your Data
        8. Exercise 1.2 Upgrade to OS X Yosemite
          1. Use the App Store to Download the Installer
          2. Upgrade Your Computer to OS X Yosemite
        9. Exercise 1.3 Erase a Mac System and Install OS X Yosemite
          1. Start Up from Recovery or an Install Disk
          2. Erase Your Computer’s Disk Drive
          3. Install OS X Yosemite
        10. Exercise 1.4 Verify System Installation
          1. Examine the Installer Log
      2. 2. Setup and Configuration
        1. Reference 2.1 Setup Assistant
          1. Setup Assistant: Country and Keyboard
          2. Setup Assistant: Network Settings (Optional)
          3. Setup Assistant: Transfer Information (Optional)
          4. Setup Assistant: Apple ID and iCloud (Optional)  
          5. Setup Assistant: Enable Find My Mac (Optional)
          6. Setup Assistant: Terms and Conditions
          7. Setup Assistant: Create Your Computer Account
          8. Setup: iCloud Keychain (Optional)
          9. Setup: iCloud Drive (Optional)
          10. Setup: FileVault Disk Encryption (Optional)
          11. Setup: Diagnostics & Usage (Optional)
          12. Setup: Register Your Mac (Optional)
        2. Reference 2.2 System Preferences
        3. Reference 2.3 Profiles
        4. Reference 2.4 System Information
          1. About This Mac Window
          2. System Information Application
        5. Exercise 2.1 Configure a New OS X System for Exercises
          1. Configure OS X with Setup Assistant
        6. Exercise 2.2 Configure an Existing OS X System for Exercises
          1. Create a New Administrator Account in System Preferences
        7. Exercise 2.3 Examine System Preferences
          1. Adjust Finder Preferences
          2. Set the Computer Name
          3. Adjust Your Trackpad/Mouse Preferences
        8. Exercise 2.4 Download the Student Materials in a Classroom
          1. Connect to Mainserver
          2. Copy the StudentMaterials Folder to Your Computer
        9. Exercise 2.5 Download the Student Materials Independently
          1. Download the StudentMaterials Folder from the Web
        10. Exercise 2.6 Install a Configuration Profile
          1. Change Your Energy Saver Settings with a Configuration Profile
        11. Exercise 2.7 Examine System Information
          1. Use About This Mac and System Information
      3. 3. OS X Recovery
        1. Reference 3.1 Startup from OS X Recovery
        2. Reference 3.2 OS X Recovery Utilities
        3. Reference 3.3 External OS X Recovery Disk
        4. Exercise 3.1 Use OS X Recovery
          1. Start Up Using OS X Recovery
          2. Examine the Utilities Available in OS X Recovery
          3. Verify Your Startup Disk and Restart
        5. Exercise 3.2 Create an OS X Install Disk
          1. Acquire a Copy of the Install OS X Yosemite Application
          2. Reformat the External Disk
          3. Create an OS X Install Disk
          4. Test the OS X Install Disk
      4. 4. OS X Software Updates
        1. Reference 4.1 Automatic Software Updates
          1. Automatic Software Update Behavior
          2. App Store Update Details
          3. iLife and iWork Updates
          4. Automatic Software Update Preferences
        2. Reference 4.2 Manual Software Updates
          1. Installer Application
          2. Advanced Installer Features
        3. Reference 4.3 Installation History
        4. Exercise 4.1 Manually Install Software Updates in a Classroom  Manually Install Software Updates in a Classroom 
          1. Install Updates from StudentMaterials
        5. Exercise 4.2 Manually Install Software Updates Independently
          1. Download an Update from the Internet
          2. Install the Update
        6. Exercise 4.3 Use Automatic Software Update
          1. Check Your App Store Preferences 
          2. Update Your Software 
          3. Check Installed Updates
    6. II. User Accounts
      1. 5. User Accounts
        1. Reference 5.1 User Account Essentials
          1. User Account Types
          2. Standard Accounts
          3. Administrative Accounts
          4. Guest Account
          5. Sharing-Only Accounts
          6. Root Account
          7. Local Group Accounts
        2. Reference 5.2 User Account Management
          1. Users & Groups Preferences
          2. Creating New User Accounts
          3. New User Setup Assistant
          4. User Account Attributes
        3. Reference 5.3 Parental Controls
        4. Reference 5.4 Login and Fast User Switching
          1. Login Window Options
          2. Fast User Switching
        5. Exercise 5.1 Manage User Accounts
          1. Create a Standard User Account
          2. Log In to the New User Account
          3. Adjust Chris Johnson’s Preferences
          4. Examine Chris Johnson’s Account
        6. Exercise 5.2 Create a Managed User Account
          1. Create an Account with Parental Controls
          2. Test the Managed User Account
      2. 6. User Home Folders
        1. Reference 6.1 Home Folder Contents  Home Folder Contents 
        2. Reference 6.2 Deleting User Accounts
        3. Reference 6.3 Migrating and Restoring Home Folders
          1. Migration Assistant
          2. Manually Restore a User’s Home Folder
        4. Exercise 6.1 Restore a Deleted User Account
          1. Create Marta Mishtuk’s Home Folder
          2. Delete Marta’s Account
          3. Restore Marta’s Account for Mayta
          4. Create and Verify Mayta Mishtuk’s Account
          5. Verify Mayta Mishtuk’s Home Folder
      3. 7. System Security
        1. Reference 7.1 Account Passwords
          1. Understanding Password Types
          2. Password Changes
          3. Password Assistant
          4. Master Password
        2. Reference 7.2 Resetting Passwords
          1. Password Reset Methods
          2. User Keychains After Reset
          3. Reset Legacy FileVault Passwords
          4. Reset the Master Password
          5. OS X Recovery Password Reset
        3. Reference 7.3 System Security Settings
          1. Security & Privacy: General Settings
          2. Security & Privacy: Advanced Settings
          3. Security & Privacy: FileVault Settings
          4. Security & Privacy: Legacy FileVault Settings
          5. Security & Privacy: Firewall Settings
          6. Security & Privacy: Privacy Settings
          7. Dictation Privacy
          8. Safari Privacy
          9. Find My Mac
        4. Reference 7.5 Firmware Password
        5. Exercise 7.1 Reset Account Passwords in OS X Recovery
          1. Reset a User Password in OS X Recovery
        6. Exercise 7.2 Reset Account Passwords
          1. Reset a User Password as an Administrator
          2. Reset a Password with the Master Password 
        7. Exercise 7.3 Synchronize Keychain Passwords
          1. Update the Login Keychain Password
          2. Verify the Synchronization
          3. Change Mayta’s Password
          4. Reverify the Synchronization
        8. Exercise 7.4 Use a Firmware Password
          1. Set a Firmware Password
          2. Test the Firmware Password
          3. Remove the Firmware Password
      4. 8. Keychain Management
        1. Reference 8.1 Keychain Architecture
          1. Understanding Local Keychain Files
        2. Reference 8.2 Keychain Management
          1. Manage Items in Keychain Access
          2. Understanding User Keychains
          3. Manage Safari Keychain Items
          4. Reset Keychain Passwords
          5. Manage Keychain Files
          6. Repair Keychain Files
        3. Reference 8.3 iCloud Keychain
          1. Understanding iCloud Keychain
          2. iCloud Keychain Security Code
          3. iCloud Keychain Device Authorization
          4. Manage iCloud Keychain Security
          5. Reseting iCloud Keychain
        4. Exercise 8.1 Manage Keychains
          1. Show Keychain Status in the Menu Bar
          2. Store a Password in a Keychain
          3. Retrieve a Password in a Keychain
          4. Sync Keychain Password with Account
    7. III. File Systems
      1. 9. File Systems and Storage
        1. Reference 9.1 File System Components
          1. Storage Concepts
          2. Partition Schemes
          3. Volume Formats
          4. Core Storage
          5. Fusion Drive
        2. Reference 9.2 Managing File Systems
          1. Formatting or Reformatting a Disk
          2. Repartitioning a Disk
          3. Erasing a Disk or Volume
          4. Securely Erasing Files
          5. Encrypting a Disk
        3. Reference 9.3 Mounting, Unmounting, and Ejecting
          1. Ejecting Disks 
          2. Disk Utility Mount Management 
          3. Ejecting In-Use Volumes
          4. Improperly Unmounting or Ejecting
        4. Exercise 9.1 Repartition a Disk Dynamically
          1. Repartition Your Startup Disk Without Erasing
        5. Exercise 9.2 Erase and Partition a Disk
          1. Use Disk Utility to Create a New Partition Scheme
        6. Exercise 9.3 Examine Disk Ejection
          1. Create a Text Document
          2. Eject Volumes as Local Admin
          3. Eject Volumes as Chris Johnson
        7. Exercise 9.4 Encrypt a Volume
          1. Encrypt a Volume in the Finder
        8. Exercise 9.5 Securely Erase Disk Data
          1. Securely Erase Free Space on a Volume
          2. Securely Erase an Entire Disk
      2. 10. FileVault
        1. Reference 10.1 FileVault Technology
        2. Reference 10.2 Enabling FileVault
          1. Configuring FileVault Recovery
          2. Enabling Users for FileVault
          3. Restarting and Encrypting
        3. Reference 10.3 FileVault Recovery
          1. Initiating the FileVault Recovery Process
          2. Apple ID FileVault Recovery
          3. Lost FileVault Recovery Key
        4. Exercise 10.1 Turn On FileVault
          1. Use System Preferences to Turn On FileVault
        5. Exercise 10.2 Restart a FileVault-Protected System
          1. Log In to a FileVault-Enabled Account
        6. Exercise 10.3 Use a FileVault Recovery Key
          1. Reset Chris Johnson’s Password
          2. Restore Chris Johnson’s Original Password
        7. Exercise 10.4 Turn Off FileVault
          1. Turn Off Encryption on the Macintosh HD Volume
      3. 11. Permissions and Sharing
        1. Reference 11.1 File System Permissions
          1. Viewing File System Permissions
          2. Ownership for Permissions    
          3. Standard UNIX Permissions
          4. Access Control Lists
          5. Permissions in a Hierarchical Context
        2. Reference 11.2 Permissions for Sharing
          1. Home Folder Sharing
          2. The Shared Folder
          3. Securing New Items
        3. Reference 11.3 Managing Permissions  Managing Permissions 
          1. Permissions Management via the Finder
          2. Permissions for Nonsystem Volumes
        4. Exercise 11.1 Create Items with Default Permissions
          1. Store Files and Folders in Chris Johnson’s Home Folder
          2. Examine Permissions as Another User
        5. Exercise 11.2 Test Permissions Changes
          1. Change Permissions as Chris Johnson
          2. Test the New Permissions as Mayta Mishtuk
      4. 12. File System Troubleshooting
        1. Reference 12.1 File System Inspection
          1. Examine Storage via Disk Utility
          2. Examine Storage via System Information
        2. Reference 12.2 Troubleshoot Partitions and Volumes
          1. Disk Utility Verify and Repair
          2. Target Disk Mode
          3. Recovering Data from a Nonstarting System
        3. Reference 12.3 Troubleshoot File System Permissions
          1. Disk Utility Repair Permissions
          2. Reset Home Folder Permissions
        4. Exercise 12.1 Examine Local Storage
          1. View Disk Information with System Information
          2. View Disk Information with Disk Utility 
        5. Exercise 12.2 Repair Partitions and Volumes in Target Disk Mode
          1. Start Your “Target” Computer in Target Disk Mode
          2. Repair the Partition Table and Volume
          3. Examine Files Manually in Target Disk Mode
          4. Repair System File Permissions
        6. Exercise 12.3 Repair Partitions and Volumes in OS X Recovery Mode
          1. Repair the Partition Table and Volume
          2. Repair System File Permissions
          3. Repair Home Folder Permissions
    8. IV. Data Management
      1. 13. Hidden Items, Shortcuts, and File Archives
        1. Reference 13.1 Hidden Items
          1. Navigating Hidden Folders in the Finder
        2. Reference 13.2 Bundles and Packages
          1. Revealing Package Content
          2. Package Resources
        3. Reference 13.3 File System Shortcuts
          1. File System Shortcut Comparison
          2. Managing Aliases
        4. Reference 13.4 File Archives
          1. File Archive Comparison
          2. Zip Archives
          3. Disk Images
        5. Exercise 13.1 Navigate Hidden Items
          1. Examine Your User Library Folder
          2. Examine Hidden System Folders
      2. 14. System Resources
        1. Reference 14.1 OS X File Structure
          1. System Resource Types
          2. System Resource Hierarchy
          3. Application Sandbox Containers
          4. Application Group Containers
          5. System Resource Troubleshooting
        2. Reference 14.2 Font Resources and Font Book
          1. Installing Fonts via Font Book
          2. Disabling Fonts via Font Book
          3. Resolving Font Issues via Font Book
        3. Exercise 14.1 Manage Font Resources
          1. Remove a Font
          2. Add a Font for Only One User
          3. Confirm the Font Is Unavailable to Other Users
          4. Validate Fonts
      3. 15. Metadata and Spotlight
        1. Reference 15.1 File System Metadata
          1. File Flags and Extended Attributes
          2. File System Tags
          3. AppleDouble File Format
        2. Reference 15.2 Spotlight Search
          1. Simple Spotlight Search
          2. Spotlight Search Results
          3. Spotlight Indexing
          4. Spotlight Plug-ins
          5. Spotlight Security
          6. Advanced Spotlight Search
          7. Spotlight Preferences
        3. Exercise 15.1 Examine File Metadata
          1. Use Tag and Comment Metadata
          2. Use Spotlight to Search for Documents
      4. 16. Time Machine
        1. Reference 16.1 Time Machine Architecture
          1. Time Machine Disks
          2. Time Machine Schedule
          3. Time Machine Backup Format
          4. Time Machine Limitations
        2. Reference 16.2 Configuring Time Machine
          1. Time Machine Preferences
          2. Configure Backup Disks
          3. Time Machine Options
        3. Reference 16.3 Restoring from Time Machine  Restoring from Time Machine 
          1. Restoring via Time Machine
          2. Restoring via Migration Assistant
          3. Restoring an Entire System
          4. Manually Restoring via Finder
        4. Exercise 16.1 Configure Time Machine
          1. Configure Exclusions for Time Machine
          2. Select a Backup Volume
          3. Import vCards into Contacts
        5. Exercise 16.2 Restore Using Time Machine
          1. Make a New Snapshot
          2. Delete a Contact
          3. Restore a Contact Using Time Machine
          4. Restore a File Using Time Machine
          5. Restore Directly from Time Machine
    9. V. Applications and Processes
      1. 17. Application Installation
        1. Reference 17.1 The Mac App Store
          1. Mac App Store Requirements
          2. Browse, Search, and Install 
          3. Store Account Management
            1. Managing iCloud Family Sharing
          4. Managing Purchases
          5. Mac App Store Updates
          6. Limiting Access to the Mac App Store
        2. Reference 17.2 Application Environments
          1. Native OS X Applications
          2. Legacy Mac Applications
          3. UNIX Applications
          4. Java Applications
          5. X Window System Applications
          6. Open Source Software
        3. Reference 17.3 Application Security
          1. Process Security
          2. Application Sandboxing
          3. Code Signing
          4. File Quarantine
          5. Gatekeeper
          6. Temporarily Bypassing Gatekeeper
        4. Reference 17.4 Traditional Installation Methods
          1. Drag-and-Drop Installations
          2. Installation Packages
          3. Updating Installed Software
        5. Reference 17.5 Removing Installed Software
        6. Exercise 17.1 Use the Mac App Store
          1. Select an App to Purchase
          2. Option 1: Use an Existing Apple ID (Either Yours or Provided by an Instructor)
          3. Option 2: Create a New Apple ID for the App Store
          4. Test the App
          5. Examine the App Store
        7. Exercise 17.2 Use an Installer Package
          1. Install an App with an Installer Package
        8. Exercise 17.3 Use a Drag-and-Drop Install
          1. Option 1: Download an Application from Mainserver
          2. Option 2: Use an Application from StudentMaterials
          3. Copy the Application to /Applications
          4. Test the Gatekeeper Security Settings
        9. Exercise 17.4 Remove Applications
          1. View Installed Applications
          2. Remove an Application in Launchpad
          3. Reinstall an Application in the App Store
          4. Remove an Application in the Finder
          5. Remove an Application with an Uninstaller
      2. 18. Document Management
        1. Reference 18.1 Launch Services
          1. File Type Identification
          2. Application Registration
          3. Launch Services Settings
        2. Reference 18.2 Quick Look
          1. The Quick Look Window
          2. Quick Look Plug-ins
        3. Reference 18.3 Auto Save and Versions
          1. Auto Save and Versions Architecture
          2. Auto Save
          3. Duplicate and Save As
          4. Document Versions
        4. Reference 18.4 Document Locking
          1. Managing Locking from the Finder
          2. Managing Locking from an Application
        5. Reference 18.5 iCloud Drive
          1. Configuring iCloud Drive
          2. Using iCloud Drive
          3. iCloud Drive Architecture
        6. Reference 18.6 Automatic Resume
          1. Resuming After Log Out
          2. Resuming After Quit
          3. Disabling Auto Save
        7. Exercise 18.1 Use Alternate Applications
          1. View a File with Quick Look
          2. Choose an Application to Open a File Once
          3. Permanently Change the Default Application for a File Type
        8. Exercise 18.2 Use Auto Save and Versions
          1. Experiment with Auto Save
          2. Work with Multiple Versions
        9. Exercise 18.3 Manage Document Locking  Manage Document Locking 
          1. Lock and Unlock a Document
        10. Exercise 18.4 Store Documents in iCloud
          1. Enable iCloud Features
          2. Configure iCloud Drive 
          3. Save a Document to iCloud 
          4. Open a Document from iCloud
          5. Use Contacts from iCloud
        11. Exercise 18.5 Manage Automatic Behaviors
          1. Examine the Default Behavior
          2. Experiment with Other Options
          3. Turn Off Auto Save
      3. 19. Application Management and Troubleshooting
        1. Reference 19.1 Applications and Processes
          1. OS X Process Types
          2. OS X Process Features 
          3. 64-Bit Versus 32-Bit Mode
        2. Reference 19.2 App Extensions  App Extensions 
          1. App Extensions Architecture 
          2. Managing App Extensions 
          3. Notification Center Today View
        3. Reference 19.3 Monitoring Applications and Processes
          1. Applications via System Information
          2. Monitoring Processes via Activity Monitor 
        4. Reference 19.4 Application Troubleshooting
          1. General Application Troubleshooting
          2. Forcibly Quitting Applications
          3. Diagnostic Reports
          4. Viewing Diagnostics via Console
          5. Preference Troubleshooting
          6. Application Resource Troubleshooting
        5. Exercise 19.1 Force Applications to Quit
          1. Force an Application to Quit via the Dock 
          2. Use the Force Quit Window
          3. Use Activity Monitor
          4. Open an App in 32-Bit Mode
          5. View System Processes and Usage
        6. Exercise 19.2 Troubleshoot Preferences
          1. Create and Locate Preview Preferences
          2. Disable and Restore Preferences
          3. Manage Corrupted Preferences
        7. Exercise 19.3 Examine Application Diagnostics
          1. View a Diagnostic Report
          2. Create a Custom Search Query
    10. VI. Network Configuration
      1. 20. Network Essentials
        1. Reference 20.1 Network Concepts
          1. Network Terminology
          2. MAC Address
          3. IP Address
          4. Subnet Mask
          5. Router Address
          6. TCP
        2. Reference 20.2 Networks in Action
          1. LAN Traffic 
          2. WAN Traffic
          3. DNS
          4. DHCP
        3. Reference 20.3 Basic Network Configuration
          1. Network Preferences
          2. Basic Wi-Fi Configuration
          3. Wi-Fi Authentication
          4. Automatic WPA Enterprise Configuration
          5. Wi-Fi Status Menu Options
        4. Exercise 20.1 Connect to a Wi-Fi Network
          1. Verify Your Network Settings
          2. Option 1: Join a Visible Network
          3. Option 2: Join an Invisible Network
          4. Verify Your Connection
        5. Exercise 20.2 Monitor Network Connectivity   Monitor Network Connectivity  
          1. Monitor Connectivity via Network Preferences 
      2. 21. Advanced Network Configuration
        1. Reference 21.1 Network Locations
          1. Configuring Network Locations
          2. Changing Network Locations
        2. Reference 21.2 Network Interfaces and Protocols
          1. Network Hardware Interfaces
          2. Cellular Internet Connections
          3. Virtual Network Services
          4. Network Protocols
        3. Reference 21.3 Network Services
          1. Multiple Simultaneous Interfaces
          2. Network Services List
          3. Manage Network Services
        4. Reference 21.4 VPN Configuration  VPN Configuration 
          1. VPN Configuration Profile
          2. Manual VPN Configuration
          3. Establishing VPN Connections
        5. Reference 21.5 Advanced Network Configuration
          1. Manual TCP/IP Configuration
          2. Advanced Wi-Fi Configuration
          3. 802.1X Configuration
          4. NetBIOS and WINS
          5. Network Proxies
          6. Manual Ethernet Configuration
        6. Exercise 21.1 Configure Network Locations
          1. Turn Off the DHCP Service
          2. Examine Your DHCP-Supplied Configuration
          3. Create a DHCP-Based Network Location
          4. Create a Static Network Location
          5. Test Web Access
        7. Exercise 21.2 Configure Network Service Order  Configure Network Service Order 
          1. Create a Multihomed Location
          2. Change the Service Order
        8. Exercise 21.3 Configure VPN Settings
          1. Try to Connect to a Private Service
          2. Configure a VPN Service
          3. Check Your VPN Connectivity
        9. Exercise 21.4 Advanced Wi-Fi Configuration
          1. Create a Wi-Fi-Only Location
          2. Clear the Preferred Networks List
          3. Add a Network to the Preferred List Manually
          4. Add a Network to the Preferred List by Joining It
          5. Test the Preferred Network Order
      3. 22. Network Troubleshooting
        1. Reference 22.1 General Network Troubleshooting
          1. Network Preference Status
          2. Common Network Issues
          3. Network Diagnostics
        2. Reference 22.2 Network Utility
          1. Network Utility: Interface Information
          2. Network Utility: Ping
          3. Network Utility: Lookup
          4. Network Utility: Traceroute 
        3. Exercise 22.1 Network Troubleshooting
          1. Break Your Network Settings
          2. Observe the Problem
          3. Check the Network Status in Network Preferences 
          4. Use Ping to Test Connectivity
          5. Use Network Diagnostics
          6. Use Lookup to Test DNS
          7. Use Safari to Test Web Access
          8. Monitor Network Traffic
          9. Reset Your Network to Normal
    11. VII. Network Services
      1. 23. Network Services
        1. Reference 23.1 Network Services Architecture
          1. Network Services Software
          2. Network Services Communication
          3. Network Service Identification
          4. Dynamic Service Discovery
          5. Network Host Addressing 
        2. Reference 23.2 Network Service Applications
          1. Internet Accounts Preferences
          2. Configuring Network Service Accounts
          3. Safari Web Browser
          4. Mail and Notes
          5. Calendar and Reminders
          6. Contacts
          7. Messages
        3. Reference 23.3 File-Sharing Protocols
        4. Reference 23.4 Connecting to File Shares
          1. Browsing to File Shares
          2. Automatic File Service Authentication
          3. Manual File Service Authentication
          4. Manually Connecting File Services
          5. Mounted Shares
          6. Disconnecting Mounted Shares
          7. Automatically Connecting File Shares
        5. Reference 23.5 Network Service Troubleshooting
          1. Network Utility: Port Scan
          2. Troubleshooting Network Applications
          3. File-Sharing Service Troubleshooting
        6. Exercise 23.1 Configure a Network Service Account
          1. View Your Existing Network Accounts
          2. Set Up a New Network Account
          3. Test Your New Account
          4. Scan the Server
        7. Exercise 23.2 Use File-Sharing Services
          1. Browse to an SMB Share
          2. Copy Files to a Network Share
          3. Automatically Mount a Network Share
          4. Manually Connect to an AFP Share
        8. Exercise 23.3 Troubleshoot Network Services
          1. Turn Off the Mail Service or Wait for the Instructor to Do So
          2. Troubleshoot with the Mail.app Connection Doctor
          3. Troubleshoot with the Network Utility
      2. 24. Host Sharing and Personal Firewall
        1. Reference 24.1 Host-Sharing Services
          1. Configuring Network Identification
          2. Shared Services
        2. Reference 24.2 Screen Sharing
          1. Screen-Sharing Architecture
          2. Enabling System Screen Sharing
          3. Connecting via Screen Sharing
          4. Controlling Another Mac via Screen Sharing
          5. Screen Sharing via Messages
          6. Enabling ARD Remote Management
        3. Reference 24.3 AirDrop
          1. AirDrop Architecture
          2. Using AirDrop
          3. AirDrop Discovery Issues
        4. Reference 24.4 Personal Firewall
          1. Personal Application Firewall
          2. Configuring the Personal Firewall
          3. Advanced Firewall Configuration
          4. Viewing Firewall History
        5. Reference 24.5 Shared Service Troubleshooting
          1. Network Service Communication Issues
          2. Network Service Access Issues
        6. Exercise 24.1 Use Host-Sharing Services
          1. Enable Screen Sharing
          2. Remotely Control Another Computer’s Screen
          3. Connect to a Virtual Display
        7. Exercise 24.2 Configure the Personal Firewall
          1. Enable the Firewall
          2. Test Firewall Settings
          3. View the Firewall Log
          4. Test Stealth Mode
    12. VIII. System Management
      1. 25. Peripherals and Drivers
        1. Reference 25.1 Peripheral Technologies
          1. Peripheral Connectivity
            1. USB 1.1/2.0/3.0
            2. FireWire 400/800
            3. Thunderbolt
            4. Bluetooth
        2. Reference 25.2 Manage Bluetooth Devices
          1. Pairing a Bluetooth Device
          2. Managing Bluetooth Settings
        3. Reference 25.3 Peripheral Troubleshooting
          1. Peripheral Device Classes
          2. Peripheral Device Drivers
          3. Inspecting Kernel Extensions
          4. General Peripheral Troubleshooting
        4. Exercise 25.1 Examine Peripherals via System Information
          1. Examine Internal Devices
          2. Examine External USB Devices (Optional)
      2. 26. Print and Scan
        1. Reference 26.1 Print System Architecture
          1. CUPS
          2. CUPS Drivers
        2. Reference 26.2 Print and Scan Configuration
          1. Configuring a Directly Attached Printer
          2. Configuring a Local Network Printer
          3. Manually Configuring a Printer
          4. Modifying an Existing Printer Configuration
        3. Sharing Printers
        4. Reference 26.3 Managing Print Jobs
          1. Basic Printing
          2. Detailed Print Settings and Presets
          3. Using PDF Tools
          4. Managing Printer Queues
        5. Reference 26.4 Print System Troubleshooting
        6. Exercise 26.1 Configure Printing
          1. Configure a Bonjour Printer
        7. Exercise 26.2 Manage Printing
          1. Print to a Printer
          2. Manage a Print Queue
          3. Print to PDF
          4. Install a PDF Service
        8. Exercise 28.3 Troubleshoot the Printing System
          1. Examine the CUPS Logs
          2. Reset the Printing System
      3. 27. System Troubleshooting
        1. Reference 27.1 System Initialization  System Initialization 
          1. System Initialization: Firmware
          2. System Initialization: Booter
          3. System Initialization: Kernel
          4. System Initialization: launchd
        2. Reference 27.2 User Session
          1. User Session: Login Window
          2. User Session: launchd
          3. The User Environment
        3. Reference 27.3 Sleep Modes, Logout, and Shutdown
          1. Safe Sleep and Standby Modes
          2. Power Nap 
          3. Logout
          4. Shutdown and Restart
        4. Reference 27.4 Startup Shortcuts
          1. Selecting an Alternate System
          2. Modifying OS X Startup
          3. Other Startup Utilities
        5. Reference 27.5 System Initialization Troubleshooting  System Initialization Troubleshooting 
          1. Troubleshooting the Firmware
          2. Troubleshooting the Booter
          3. Troubleshooting the Kernel
          4. Troubleshooting launchd
        6. Reference 27.6 User Session Troubleshooting
          1. Safe Mode Login
          2. Troubleshoot Logout and Shutdown
        7. Exercise 27.1 Examine System Startup
          1. Identify Steps in the Startup Process
        8. Exercise 27.2 Use Single-User Mode
          1. Start Up in Verbose Mode
          2. Use Single-User Mode
          3. Create a New Administrator Account
    13. Index
    14. A. Lesson Review Questions and Answers
      1. Lesson 1 Review Install OS X Yosemite
        1. Answers
      2. Lesson 2 Review Setup and Configuration
        1. Answers
      3. Lesson 3 Review OS X Recovery
        1. Answers
      4. Lesson 4 Review OS X Software Updates
        1. Answers
      5. Lesson 5 Review User Accounts
        1. Answers
      6. Lesson 6 Review User Home Folders
        1. Answers
      7. Lesson 7 Review System Security
        1. Answers
      8. Lesson 8 Review Keychain Management
        1. Answers
      9. Lesson 9 Review File Systems and Storage
        1. Answers
      10. Lesson 10 Review FileVault
        1. Answers
      11. Lesson 11 Review Permissions and Sharing
        1. Answers
      12. Lesson 12 Review File System Troubleshooting
        1. Answers
      13. Lesson 13 Review Hidden Items, Shortcuts, and Archives
        1. Answers
      14. Lesson 14 Review System Resources
        1. Answers
      15. Lesson 15 Review Metadata and Spotlight
        1. Answers
      16. Lesson 16 Review Time Machine
        1. Answers
      17. Lesson 17 Review Application Installation
        1. Answers
      18. Lesson 18 Review Document Management
        1. Answers
      19. Lesson 19 Review Application Management and Troubleshooting
        1. Answers
      20. Lesson 20 Review Network Essentials
        1. Answers
      21. Lesson 21 Review Advanced Network Configuration
        1. Answers
      22. Lesson 22 Review Network Troubleshooting
        1. Answers
      23. Lesson 23 Review Network Services
        1. Answers
      24. Lesson 24 Review Host Sharing and Personal Firewall
        1. Answers
      25. Lesson 25 Review Peripherals and Drivers
        1. Answers
      26. Lesson 26 Review Print and Scan
        1. Answers
      27. Lesson 27 Review System Troubleshooting
        1. Answers
    15. B. Additional Resources
      1. Lesson 1 Resources: Install OS X Yosemite
        1. Firmware and Startup
        2. System Installation
        3. URLs
      2. Lesson 2 Resources: Setup and Configuration
        1. Setup Assistant
        2. Apple ID and iCloud
        3. URLs
      3. Lesson 3 Resources: OS X Recovery
        1. OS X Recovery
      4. Lesson 4 Resources: OS X Software Updates
        1. Software Updates
        2. Application Updates
        3. URLs
      5. Lesson 5 Resources: User Accounts
        1. User Account Management
      6. Lesson 6 Resources: User Home Folders
        1. User Home Folders
        2. Migrate and Restore Home Folders
      7. Lesson 7 Resources: System Security
        1. System Security
        2. User Privacy
        3. URLs
      8. Lesson 8 Resources: Keychain Management
        1. Keychain
        2. iCloud Keychain
        3. URLs
      9. Lesson 9 Resources: File Systems and Storage
        1. General File System
        2. URLs
      10. Lesson 10 Resources: FileVault
        1. FileVault
      11. Lesson 11 Resources: Permissions and Sharing
        1. Ownership and Permissions
        2. URLs
      12. Lesson 12 Resources: File System Troubleshooting
        1. File System Troubleshooting
        2. Permissions Troubleshooting
        3. URLs
      13. Lesson 13 Resources: Hidden Items, Shortcuts, and Archives
        1. URLs
      14. Lesson 14 Resources: System Resources
        1. Font Management
      15. Lesson 15 Resources: Metadata and Spotlight
        1. Spotlight
        2. File System Tags
      16. Lesson 16 Resources: Time Machine
        1. Time Machine
        2. Time Capsule
        3. URLs
      17. Lesson 17 Resources: Application Installation
        1. Mac App Store
        2. Application Environments
        3. Application Security
        4. URLs
      18. Lesson 18 Resources: Document Management
        1. Auto Save
        2. iCloud Drive
        3. URLs
      19. Lesson 19 Resources: Application Management and Troubleshooting
        1. Application Troubleshooting
      20. Lesson 20 Resources: Network Essentials
        1. URLs
      21. Lesson 21 Resources: Advanced Network Configuration
        1. Network Configuration
      22. Lesson 22 Resources: Network Troubleshooting
        1. General Networking
        2. Network Troubleshooting
        3. URLs
      23. Lesson 23 Resources: Network Services
        1. Network Applications
        2. File Sharing Services
        3. URLs
      24. Lesson 24 Resources: Host Sharing and Personal Firewall
        1. Shared Services
        2. Application Firewall
        3. URLs
      25. Lesson 25 Resources: Peripherals and Drivers
        1. Peripheral Technologies
        2. Peripheral Troubleshooting
        3. URLs
      26. Lesson 26 Resources: Print and Scan
        1. Printing
        2. URLs
      27. Lesson 27 Resources: System Troubleshooting
        1. Power and Sleep Modes
        2. Startup Shortcuts
        3. General Startup
        4. URLs