You are previewing Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite.
O'Reilly logo
Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

Book Description

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Yosemite.

  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.

  • Focused lessons take you step by step through practical, real-world tasks.

  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

  • Table of Contents

    1. Acknowledgments
    2. Contents at a Glance
    3. Table of Contents
    4. About This Guide
      1. Learning Methodology
      2. Lesson Structure
      3. Exercise Requirements
        1. Mandatory Requirements
        2. Optional Add-Ons
        3. Exercise Order
      4. Apple Training and Certification
    5. I. Installation and Configuration
      1. 1. Install OS X Yosemite
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.1</span> About OS X Yosemite About OS X Yosemite
          1. What’s New in OS X Yosemite
          2. Integration Through Standards
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.2</span> Installation Choices Installation Choices
          1. Running OS X Yosemite with No Significant Problems
          2. Running OS X Yosemite but Has Significant Problems
          3. Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks with No Significant Problems
          4. Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks but Has Significant Problems
          5. Running a Version of OS X Prior to v10.6 and You Want to Upgrade
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.3</span> Before Upgrading a Previous System Before Upgrading a Previous System
          1. Verifying Installation Requirements
          2. Preparing for an Upgrade Installation
          3. Keeping Up to Date
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.4</span> Preparing the System Disk Preparing the System Disk
          1. New OS X Installation (aka Clean Install)
          2. Understanding Partitioning Options
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.5</span> Upgrading and Installing Upgrading and Installing
          1. Acquiring the OS X Installer
          2. Newer Mac Systems
          3. Install OS X Yosemite
        6. <span xmlns="" xmlns:epub="" class="heading-label">Reference 1.6</span> Installer Troubleshooting Installer Troubleshooting
          1. General OS X Installer Troubleshooting
          2. The OS X Installer Log
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 1.1</span> Prepare a Mac for Upgrade Prepare a Mac for Upgrade
          1. Use System Information (or System Profiler) to Check Hardware, Firmware, and Application Compatibility
          2. Document Network Settings
          3. Back Up Your Data
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 1.2</span> Upgrade to OS X Yosemite Upgrade to OS X Yosemite
          1. Use the App Store to Download the Installer
          2. Upgrade Your Computer to OS X Yosemite
        9. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 1.3</span> Erase a Mac System and Install OS X Yosemite Erase a Mac System and Install OS X Yosemite
          1. Start Up from Recovery or an Install Disk
          2. Erase Your Computer’s Disk Drive
          3. Install OS X Yosemite
        10. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 1.4</span> Verify System Installation Verify System Installation
          1. Examine the Installer Log
      2. 2. Setup and Configuration
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 2.1</span> Setup Assistant Setup Assistant
          1. Setup Assistant: Country and Keyboard<br xmlns="" xmlns:epub=""></br>
          2. Setup Assistant: Network Settings (Optional)
          3. Setup Assistant: Transfer Information (Optional)
          4. Setup Assistant: Apple ID and iCloud (Optional)  
          5. Setup Assistant: Enable Find My Mac (Optional)
          6. Setup Assistant: Terms and Conditions
          7. Setup Assistant: Create Your Computer Account
          8. Setup: iCloud Keychain (Optional)
          9. Setup: iCloud Drive (Optional)
          10. Setup: FileVault Disk Encryption (Optional)
          11. Setup: Diagnostics & Usage (Optional)
          12. Setup: Register Your Mac (Optional)
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 2.2</span> System Preferences System Preferences
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 2.3</span> Profiles Profiles
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 2.4</span> System Information System Information
          1. About This Mac Window
          2. System Information Application
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.1</span> Configure a New OS X System for Exercises Configure a New OS X System for Exercises
          1. Configure OS X with Setup Assistant
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.2</span> Configure an Existing OS X System for Exercises Configure an Existing OS X System for Exercises
          1. Create a New Administrator Account in System Preferences
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.3</span> Examine System Preferences Examine System Preferences
          1. Adjust Finder Preferences
          2. Set the Computer Name
          3. Adjust Your Trackpad/Mouse Preferences
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.4</span> Download the Student Materials in a Classroom Download the Student Materials in a Classroom
          1. Connect to Mainserver
          2. Copy the StudentMaterials Folder to Your Computer
        9. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.5</span> Download the Student Materials Independently Download the Student Materials Independently
          1. Download the StudentMaterials Folder from the Web
        10. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.6</span> Install a Configuration Profile Install a Configuration Profile
          1. Change Your Energy Saver Settings with a Configuration Profile
        11. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 2.7</span> Examine System Information Examine System Information
          1. Use About This Mac and System Information
      3. 3. OS X Recovery
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 3.1</span> Startup from OS X Recovery Startup from OS X Recovery
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 3.2</span> OS X Recovery Utilities OS X Recovery Utilities
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 3.3</span> External OS X Recovery Disk External OS X Recovery Disk
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 3.1</span> Use OS X Recovery Use OS X Recovery
          1. Start Up Using OS X Recovery
          2. Examine the Utilities Available in OS X Recovery
          3. Verify Your Startup Disk and Restart
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 3.2</span> Create an OS X Install Disk Create an OS X Install Disk
          1. Acquire a Copy of the Install OS X Yosemite Application
          2. Reformat the External Disk
          3. Create an OS X Install Disk
          4. Test the OS X Install Disk
      4. 4. OS X Software Updates
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 4.1</span> Automatic Software Updates Automatic Software Updates
          1. Automatic Software Update Behavior
          2. App Store Update Details
          3. iLife and iWork Updates
          4. Automatic Software Update Preferences
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 4.2</span> Manual Software Updates Manual Software Updates
          1. Installer Application
          2. Advanced Installer Features
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 4.3</span> Installation History Installation History
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 4.1</span> Manually Install Software Updates in a Classroom&#160; Manually Install Software Updates in a Classroom 
          1. Install Updates from StudentMaterials
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 4.2</span> Manually Install Software Updates Independently Manually Install Software Updates Independently
          1. Download an Update from the Internet
          2. Install the Update
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 4.3</span> Use Automatic Software Update Use Automatic Software Update
          1. Check Your App Store Preferences 
          2. Update Your Software 
          3. Check Installed Updates
    6. II. User Accounts
      1. 5. User Accounts
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 5.1</span> User Account Essentials User Account Essentials
          1. User Account Types
          2. Standard Accounts
          3. Administrative Accounts
          4. Guest Account
          5. Sharing-Only Accounts
          6. Root Account
          7. Local Group Accounts
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 5.2</span> User Account Management User Account Management
          1. Users & Groups Preferences
          2. Creating New User Accounts
          3. New User Setup Assistant
          4. User Account Attributes
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 5.3</span> Parental Controls Parental Controls
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 5.4</span> Login and Fast User Switching Login and Fast User Switching
          1. Login Window Options
          2. Fast User Switching
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 5.1</span> Manage User Accounts Manage User Accounts
          1. Create a Standard User Account
          2. Log In to the New User Account
          3. Adjust Chris Johnson’s Preferences
          4. Examine Chris Johnson’s Account<br xmlns="" xmlns:epub=""></br>
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 5.2</span> Create a Managed User Account Create a Managed User Account
          1. Create an Account with Parental Controls
          2. Test the Managed User Account
      2. 6. User Home Folders
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 6.1</span> Home Folder Contents&#160; Home Folder Contents 
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 6.2</span> Deleting User Accounts Deleting User Accounts
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 6.3</span> Migrating and Restoring Home Folders Migrating and Restoring Home Folders
          1. Migration Assistant
          2. Manually Restore a User’s Home Folder
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 6.1</span> Restore a Deleted User Account Restore a Deleted User Account
          1. Create Marta Mishtuk’s Home Folder
          2. Delete Marta’s Account
          3. Restore Marta’s Account for Mayta
          4. Create and Verify Mayta Mishtuk’s Account
          5. Verify Mayta Mishtuk’s Home Folder
      3. 7. System Security
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 7.1</span> Account Passwords Account Passwords
          1. Understanding Password Types
          2. Password Changes
          3. Password Assistant
          4. Master Password
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 7.2</span> Resetting Passwords Resetting Passwords
          1. Password Reset Methods
          2. User Keychains After Reset
          3. Reset Legacy FileVault Passwords
          4. Reset the Master Password
          5. OS X Recovery Password Reset
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 7.3</span> System Security Settings System Security Settings
          1. Security & Privacy: General Settings
          2. Security & Privacy: Advanced Settings
          3. Security & Privacy: FileVault Settings
          4. Security & Privacy: Legacy FileVault Settings
          5. Security & Privacy: Firewall Settings
          6. Security & Privacy: Privacy Settings
          7. Dictation Privacy
          8. Safari Privacy
          9. Find My Mac
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 7.5</span> Firmware Password Firmware Password
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 7.1</span> Reset Account Passwords in OS X Recovery Reset Account Passwords in OS X Recovery
          1. Reset a User Password in OS X Recovery
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 7.2</span> Reset Account Passwords Reset Account Passwords
          1. Reset a User Password as an Administrator
          2. Reset a Password with the Master Password 
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 7.3</span> Synchronize Keychain Passwords Synchronize Keychain Passwords
          1. Update the Login Keychain Password
          2. Verify the Synchronization
          3. Change Mayta’s Password
          4. Reverify the Synchronization
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 7.4</span> Use a Firmware Password Use a Firmware Password
          1. Set a Firmware Password<br xmlns="" xmlns:epub=""></br>
          2. Test the Firmware Password
          3. Remove the Firmware Password
      4. 8. Keychain Management
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 8.1</span> Keychain Architecture Keychain Architecture
          1. Understanding Local Keychain Files
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 8.2</span> Keychain Management Keychain Management
          1. Manage Items in Keychain Access
          2. Understanding User Keychains
          3. Manage Safari Keychain Items
          4. Reset Keychain Passwords
          5. Manage Keychain Files
          6. Repair Keychain Files
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 8.3</span> iCloud Keychain iCloud Keychain
          1. Understanding iCloud Keychain
          2. iCloud Keychain Security Code
          3. iCloud Keychain Device Authorization
          4. Manage iCloud Keychain Security
          5. Reseting iCloud Keychain
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 8.1</span> Manage Keychains Manage Keychains
          1. Show Keychain Status in the Menu Bar
          2. Store a Password in a Keychain
          3. Retrieve a Password in a Keychain
          4. Sync Keychain Password with Account
    7. III. File Systems
      1. 9. File Systems and Storage
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 9.1</span> File System Components File System Components
          1. Storage Concepts
          2. Partition Schemes
          3. Volume Formats
          4. Core Storage
          5. Fusion Drive
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 9.2</span> Managing File Systems Managing File Systems
          1. Formatting or Reformatting a Disk
          2. Repartitioning a Disk
          3. Erasing a Disk or Volume
          4. Securely Erasing Files
          5. Encrypting a Disk
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 9.3</span> Mounting, Unmounting, and Ejecting Mounting, Unmounting, and Ejecting
          1. Ejecting Disks 
          2. Disk Utility Mount Management 
          3. Ejecting In-Use Volumes
          4. Improperly Unmounting or Ejecting
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 9.1</span> Repartition a Disk Dynamically Repartition a Disk Dynamically
          1. Repartition Your Startup Disk Without Erasing
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 9.2</span> Erase and Partition a Disk Erase and Partition a Disk
          1. Use Disk Utility to Create a New Partition Scheme
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 9.3</span> Examine Disk Ejection Examine Disk Ejection
          1. Create a Text Document
          2. Eject Volumes as Local Admin
          3. Eject Volumes as Chris Johnson
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 9.4</span> Encrypt a Volume Encrypt a Volume
          1. Encrypt a Volume in the Finder
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 9.5</span> Securely Erase Disk Data Securely Erase Disk Data
          1. Securely Erase Free Space on a Volume
          2. Securely Erase an Entire Disk
      2. 10. FileVault
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 10.1</span> FileVault Technology FileVault Technology
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 10.2</span> Enabling FileVault Enabling FileVault
          1. Configuring FileVault Recovery
          2. Enabling Users for FileVault
          3. Restarting and Encrypting
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 10.3</span> FileVault Recovery FileVault Recovery
          1. Initiating the FileVault Recovery Process
          2. Apple ID FileVault Recovery
          3. Lost FileVault Recovery Key
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 10.1</span> Turn On FileVault Turn On FileVault
          1. Use System Preferences to Turn On FileVault
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 10.2</span> Restart a FileVault-Protected System Restart a FileVault-Protected System
          1. Log In to a FileVault-Enabled Account
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 10.3</span> Use a FileVault Recovery Key Use a FileVault Recovery Key
          1. Reset Chris Johnson’s Password
          2. Restore Chris Johnson’s Original Password
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 10.4</span> Turn Off FileVault Turn Off FileVault
          1. Turn Off Encryption on the Macintosh HD Volume
      3. 11. Permissions and Sharing
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 11.1</span> File System Permissions File System Permissions
          1. Viewing File System Permissions
          2. Ownership for Permissions<br xmlns="" xmlns:epub=""></br> &#160;  
          3. Standard UNIX Permissions
          4. Access Control Lists
          5. Permissions in a Hierarchical Context
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 11.2</span> Permissions for Sharing Permissions for Sharing
          1. Home Folder Sharing
          2. The Shared Folder
          3. Securing New Items
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 11.3</span> Managing Permissions&#160; Managing Permissions 
          1. Permissions Management via the Finder
          2. Permissions for Nonsystem Volumes
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 11.1</span> Create Items with Default Permissions Create Items with Default Permissions
          1. Store Files and Folders in Chris Johnson’s Home Folder
          2. Examine Permissions as Another User
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 11.2</span> Test Permissions Changes Test Permissions Changes
          1. Change Permissions as Chris Johnson
          2. Test the New Permissions as Mayta Mishtuk
      4. 12. File System Troubleshooting
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 12.1</span> File System Inspection File System Inspection
          1. Examine Storage via Disk Utility
          2. Examine Storage via System Information
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 12.2</span> Troubleshoot Partitions and Volumes Troubleshoot Partitions and Volumes
          1. Disk Utility Verify and Repair
          2. Target Disk Mode
          3. Recovering Data from a Nonstarting System
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 12.3</span> Troubleshoot File System Permissions Troubleshoot File System Permissions
          1. Disk Utility Repair Permissions
          2. Reset Home Folder Permissions
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 12.1</span> Examine Local Storage Examine Local Storage
          1. View Disk Information with System Information
          2. View Disk Information with Disk Utility 
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 12.2</span> Repair Partitions and Volumes in Target Disk Mode Repair Partitions and Volumes in Target Disk Mode
          1. Start Your “Target” Computer in Target Disk Mode
          2. Repair the Partition Table and Volume
          3. Examine Files Manually in Target Disk Mode
          4. Repair System File Permissions
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 12.3</span> Repair Partitions and Volumes in OS X Recovery Mode Repair Partitions and Volumes in OS X Recovery Mode
          1. Repair the Partition Table and Volume
          2. Repair System File Permissions
          3. Repair Home Folder Permissions
    8. IV. Data Management
      1. 13. Hidden Items, Shortcuts, and File Archives
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 13.1</span> Hidden Items Hidden Items
          1. Navigating Hidden Folders in the Finder
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 13.2</span> Bundles and Packages Bundles and Packages
          1. Revealing Package Content
          2. Package Resources
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 13.3</span> File System Shortcuts File System Shortcuts
          1. File System Shortcut Comparison
          2. Managing Aliases
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 13.4</span> File Archives File Archives
          1. File Archive Comparison
          2. Zip Archives
          3. Disk Images
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 13.1</span> Navigate Hidden Items Navigate Hidden Items
          1. Examine Your User Library Folder
          2. Examine Hidden System Folders
      2. 14. System Resources
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 14.1</span> OS X File Structure OS X File Structure
          1. System Resource Types
          2. System Resource Hierarchy
          3. Application Sandbox Containers
          4. Application Group Containers
          5. System Resource Troubleshooting
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 14.2</span> Font Resources and Font Book Font Resources and Font Book
          1. Installing Fonts via Font Book
          2. Disabling Fonts via Font Book
          3. Resolving Font Issues via Font Book
        3. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 14.1</span> Manage Font Resources Manage Font Resources
          1. Remove a Font
          2. Add a Font for Only One User
          3. Confirm the Font Is Unavailable to Other Users
          4. Validate Fonts
      3. 15. Metadata and Spotlight
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 15.1</span> File System Metadata File System Metadata
          1. File Flags and Extended Attributes
          2. File System Tags
          3. AppleDouble File Format
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 15.2</span> Spotlight Search Spotlight Search
          1. Simple Spotlight Search
          2. Spotlight Search Results
          3. Spotlight Indexing
          4. Spotlight Plug-ins
          5. Spotlight Security
          6. Advanced Spotlight Search
          7. Spotlight Preferences
        3. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 15.1</span> Examine File Metadata Examine File Metadata
          1. Use Tag and Comment Metadata
          2. Use Spotlight to Search for Documents
      4. 16. Time Machine
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 16.1</span> Time Machine Architecture Time Machine Architecture
          1. Time Machine Disks
          2. Time Machine Schedule
          3. Time Machine Backup Format
          4. Time Machine Limitations
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 16.2</span> Configuring Time Machine Configuring Time Machine
          1. Time Machine Preferences
          2. Configure Backup Disks
          3. Time Machine Options
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 16.3</span> Restoring from Time Machine&#160; Restoring from Time Machine 
          1. Restoring via Time Machine
          2. Restoring via Migration Assistant
          3. Restoring an Entire System
          4. Manually Restoring via Finder
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 16.1</span> Configure Time Machine Configure Time Machine
          1. Configure Exclusions for Time Machine
          2. Select a Backup Volume
          3. Import vCards into Contacts
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 16.2</span> Restore Using Time Machine Restore Using Time Machine
          1. Make a New Snapshot
          2. Delete a Contact
          3. Restore a Contact Using Time Machine
          4. Restore a File Using Time Machine
          5. Restore Directly from Time Machine
    9. V. Applications and Processes
      1. 17. Application Installation
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 17.1</span> The Mac App Store The Mac App Store
          1. Mac App Store Requirements
          2. Browse, Search, and Install 
          3. Store Account Management
            1. Managing iCloud Family Sharing
          4. Managing Purchases
          5. Mac App Store Updates
          6. Limiting Access to the Mac App Store
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 17.2</span> Application Environments Application Environments
          1. Native OS X Applications
          2. Legacy Mac Applications
          3. UNIX Applications
          4. Java Applications
          5. X Window System Applications
          6. Open Source Software
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 17.3</span> Application Security Application Security
          1. Process Security
          2. Application Sandboxing
          3. Code Signing
          4. File Quarantine
          5. Gatekeeper
          6. Temporarily Bypassing Gatekeeper
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 17.4</span> Traditional Installation Methods Traditional Installation Methods
          1. Drag-and-Drop Installations
          2. Installation Packages
          3. Updating Installed Software
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 17.5</span> Removing Installed Software Removing Installed Software
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 17.1</span> Use the Mac App Store Use the Mac App Store
          1. Select an App to Purchase
          2. Option 1: Use an Existing Apple ID (Either Yours or Provided by an Instructor)
          3. Option 2: Create a New Apple ID for the App Store
          4. Test the App
          5. Examine the App Store
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 17.2</span> Use an Installer Package Use an Installer Package
          1. Install an App with an Installer Package
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 17.3</span> Use a Drag-and-Drop Install Use a Drag-and-Drop Install
          1. Option 1: Download an Application from Mainserver
          2. Option 2: Use an Application from StudentMaterials
          3. Copy the Application to /Applications
          4. Test the Gatekeeper Security Settings
        9. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 17.4</span> Remove Applications Remove Applications
          1. View Installed Applications
          2. Remove an Application in Launchpad
          3. Reinstall an Application in the App Store
          4. Remove an Application in the Finder
          5. Remove an Application with an Uninstaller
      2. 18. Document Management
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.1</span> Launch Services Launch Services
          1. File Type Identification
          2. Application Registration
          3. Launch Services Settings
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.2</span> Quick Look Quick Look
          1. The Quick Look Window
          2. Quick Look Plug-ins
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.3</span> Auto Save and Versions Auto Save and Versions
          1. Auto Save and Versions Architecture<br xmlns="" xmlns:epub=""></br>
          2. Auto Save
          3. Duplicate and Save As
          4. Document Versions
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.4</span> Document Locking Document Locking
          1. Managing Locking from the Finder
          2. Managing Locking from an Application
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.5</span> iCloud Drive iCloud Drive
          1. Configuring iCloud Drive
          2. Using iCloud Drive
          3. iCloud Drive Architecture
        6. <span xmlns="" xmlns:epub="" class="heading-label">Reference 18.6</span> Automatic Resume Automatic Resume
          1. Resuming After Log Out
          2. Resuming After Quit
          3. Disabling Auto Save
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 18.1</span> Use Alternate Applications Use Alternate Applications
          1. View a File with Quick Look
          2. Choose an Application to Open a File Once
          3. Permanently Change the Default Application for a File Type
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 18.2</span> Use Auto Save and Versions Use Auto Save and Versions
          1. Experiment with Auto Save
          2. Work with Multiple Versions
        9. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 18.3</span> Manage Document Locking&#160; Manage Document Locking 
          1. Lock and Unlock a Document
        10. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 18.4</span> Store Documents in iCloud Store Documents in iCloud
          1. Enable iCloud Features
          2. Configure iCloud Drive 
          3. Save a Document to iCloud 
          4. Open a Document from iCloud
          5. Use Contacts from iCloud
        11. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 18.5</span> Manage Automatic Behaviors Manage Automatic Behaviors
          1. Examine the Default Behavior
          2. Experiment with Other Options
          3. Turn Off Auto Save
      3. 19. Application Management and Troubleshooting
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 19.1</span> Applications and Processes Applications and Processes
          1. OS X Process Types
          2. OS X Process Features 
          3. 64-Bit Versus 32-Bit Mode
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 19.2</span> App Extensions&#160; App Extensions 
          1. App Extensions Architecture 
          2. Managing App Extensions 
          3. Notification Center Today View
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 19.3</span> Monitoring Applications and Processes Monitoring Applications and Processes
          1. Applications via System Information
          2. Monitoring Processes via Activity Monitor 
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 19.4</span> Application Troubleshooting Application Troubleshooting
          1. General Application Troubleshooting
          2. Forcibly Quitting Applications
          3. Diagnostic Reports
          4. Viewing Diagnostics via Console
          5. Preference Troubleshooting
          6. Application Resource Troubleshooting
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 19.1</span> Force Applications to Quit Force Applications to Quit
          1. Force an Application to Quit via the Dock 
          2. Use the Force Quit Window
          3. Use Activity Monitor
          4. Open an App in 32-Bit Mode
          5. View System Processes and Usage
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 19.2</span> Troubleshoot Preferences Troubleshoot Preferences
          1. Create and Locate Preview Preferences
          2. Disable and Restore Preferences
          3. Manage Corrupted Preferences
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 19.3</span> Examine Application Diagnostics Examine Application Diagnostics
          1. View a Diagnostic Report
          2. Create a Custom Search Query
    10. VI. Network Configuration
      1. 20. Network Essentials
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 20.1</span> Network Concepts Network Concepts
          1. Network Terminology
          2. MAC Address
          3. IP Address
          4. Subnet Mask
          5. Router Address
          6. TCP
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 20.2</span> Networks in Action Networks in Action
          1. LAN Traffic 
          2. WAN Traffic
          3. DNS
          4. DHCP
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 20.3</span> Basic Network Configuration Basic Network Configuration
          1. Network Preferences
          2. Basic Wi-Fi Configuration
          3. Wi-Fi Authentication
          4. Automatic WPA Enterprise Configuration
          5. Wi-Fi Status Menu Options
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 20.1</span> Connect to a Wi-Fi Network Connect to a Wi-Fi Network
          1. Verify Your Network Settings
          2. Option 1: Join a Visible Network
          3. Option 2: Join an Invisible Network
          4. Verify Your Connection
        5. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 20.2</span> Monitor Network Connectivity&#160;&#160; Monitor Network Connectivity  
          1. Monitor Connectivity via Network Preferences 
      2. 21. Advanced Network Configuration
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 21.1</span> Network Locations Network Locations
          1. Configuring Network Locations
          2. Changing Network Locations
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 21.2</span> Network Interfaces and Protocols Network Interfaces and Protocols
          1. Network Hardware Interfaces
          2. Cellular Internet Connections
          3. Virtual Network Services
          4. Network Protocols
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 21.3</span> Network Services Network Services
          1. Multiple Simultaneous Interfaces
          2. Network Services List
          3. Manage Network Services
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 21.4</span> VPN Configuration&#160; VPN Configuration 
          1. VPN Configuration Profile
          2. Manual VPN Configuration
          3. Establishing VPN Connections
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 21.5</span> Advanced Network Configuration Advanced Network Configuration
          1. Manual TCP/IP Configuration
          2. Advanced Wi-Fi Configuration
          3. 802.1X Configuration
          4. NetBIOS and WINS
          5. Network Proxies
          6. Manual Ethernet Configuration
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 21.1</span> Configure Network Locations Configure Network Locations
          1. Turn Off the DHCP Service
          2. Examine Your DHCP-Supplied Configuration
          3. Create a DHCP-Based Network Location
          4. Create a Static Network Location
          5. Test Web Access
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 21.2</span> Configure Network Service Order&#160; Configure Network Service Order 
          1. Create a Multihomed Location
          2. Change the Service Order
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 21.3</span> Configure VPN Settings Configure VPN Settings
          1. Try to Connect to a Private Service
          2. Configure a VPN Service
          3. Check Your VPN Connectivity
        9. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 21.4</span> Advanced Wi-Fi Configuration Advanced Wi-Fi Configuration
          1. Create a Wi-Fi-Only Location
          2. Clear the Preferred Networks List
          3. Add a Network to the Preferred List Manually
          4. Add a Network to the Preferred List by Joining It
          5. Test the Preferred Network Order
      3. 22. Network Troubleshooting
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 22.1</span> General Network Troubleshooting General Network Troubleshooting
          1. Network Preference Status
          2. Common Network Issues
          3. Network Diagnostics
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 22.2</span> Network Utility Network Utility
          1. Network Utility: Interface Information
          2. Network Utility: Ping
          3. Network Utility: Lookup
          4. Network Utility: Traceroute 
        3. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 22.1</span> Network Troubleshooting Network Troubleshooting
          1. Break Your Network Settings
          2. Observe the Problem
          3. Check the Network Status in Network Preferences 
          4. Use Ping to Test Connectivity
          5. Use Network Diagnostics
          6. Use Lookup to Test DNS
          7. Use Safari to Test Web Access
          8. Monitor Network Traffic
          9. Reset Your Network to Normal
    11. VII. Network Services
      1. 23. Network Services
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 23.1</span> Network Services Architecture Network Services Architecture
          1. Network Services Software
          2. Network Services Communication
          3. Network Service Identification
          4. Dynamic Service Discovery
          5. Network Host Addressing 
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 23.2</span> Network Service Applications Network Service Applications
          1. Internet Accounts Preferences
          2. Configuring Network Service Accounts
          3. Safari Web Browser
          4. Mail and Notes
          5. Calendar and Reminders
          6. Contacts
          7. Messages
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 23.3</span> File-Sharing Protocols File-Sharing Protocols
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 23.4</span> Connecting to File Shares Connecting to File Shares
          1. Browsing to File Shares
          2. Automatic File Service Authentication
          3. Manual File Service Authentication
          4. Manually Connecting File Services
          5. Mounted Shares
          6. Disconnecting Mounted Shares
          7. Automatically Connecting File Shares
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 23.5</span> Network Service Troubleshooting Network Service Troubleshooting
          1. Network Utility: Port Scan
          2. Troubleshooting Network Applications
          3. File-Sharing Service Troubleshooting
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 23.1</span> Configure a Network Service Account Configure a Network Service Account
          1. View Your Existing Network Accounts
          2. Set Up a New Network Account
          3. Test Your New Account
          4. Scan the Server
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 23.2</span> Use File-Sharing Services Use File-Sharing Services
          1. Browse to an SMB Share
          2. Copy Files to a Network Share
          3. Automatically Mount a Network Share
          4. Manually Connect to an AFP Share
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 23.3</span> Troubleshoot Network Services Troubleshoot Network Services
          1. Turn Off the Mail Service or Wait for the Instructor to Do So
          2. Troubleshoot with the Connection Doctor
          3. Troubleshoot with the Network Utility
      2. 24. Host Sharing and Personal Firewall
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 24.1</span> Host-Sharing Services Host-Sharing Services
          1. Configuring Network Identification
          2. Shared Services
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 24.2</span> Screen Sharing Screen Sharing
          1. Screen-Sharing Architecture
          2. Enabling System Screen Sharing
          3. Connecting via Screen Sharing
          4. Controlling Another Mac via Screen Sharing
          5. Screen Sharing via Messages
          6. Enabling ARD Remote Management
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 24.3</span> AirDrop AirDrop
          1. AirDrop Architecture
          2. Using AirDrop
          3. AirDrop Discovery Issues
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 24.4</span> Personal Firewall Personal Firewall
          1. Personal Application Firewall
          2. Configuring the Personal Firewall
          3. Advanced Firewall Configuration
          4. Viewing Firewall History
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 24.5</span> Shared Service Troubleshooting Shared Service Troubleshooting
          1. Network Service Communication Issues
          2. Network Service Access Issues
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 24.1</span> Use Host-Sharing Services Use Host-Sharing Services
          1. Enable Screen Sharing
          2. Remotely Control Another Computer’s Screen
          3. Connect to a Virtual Display
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 24.2</span> Configure the Personal Firewall Configure the Personal Firewall
          1. Enable the Firewall
          2. Test Firewall Settings
          3. View the Firewall Log
          4. Test Stealth Mode
    12. VIII. System Management
      1. 25. Peripherals and Drivers
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 25.1</span> Peripheral Technologies Peripheral Technologies
          1. Peripheral Connectivity
            1. USB 1.1/2.0/3.0
            2. FireWire 400/800
            3. Thunderbolt
            4. Bluetooth
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 25.2</span> Manage Bluetooth Devices Manage Bluetooth Devices
          1. Pairing a Bluetooth Device
          2. Managing Bluetooth Settings
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 25.3</span> Peripheral Troubleshooting Peripheral Troubleshooting
          1. Peripheral Device Classes
          2. Peripheral Device Drivers
          3. Inspecting Kernel Extensions
          4. General Peripheral Troubleshooting
        4. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 25.1</span> Examine Peripherals via System Information Examine Peripherals via System Information
          1. Examine Internal Devices
          2. Examine External USB Devices (Optional)
      2. 26. Print and Scan
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 26.1</span> Print System Architecture Print System Architecture
          1. CUPS
          2. CUPS Drivers
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 26.2</span> Print and Scan Configuration Print and Scan Configuration
          1. Configuring a Directly Attached Printer
          2. Configuring a Local Network Printer
          3. Manually Configuring a Printer
          4. Modifying an Existing Printer Configuration
        3. Sharing Printers
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 26.3</span> Managing Print Jobs Managing Print Jobs
          1. Basic Printing
          2. Detailed Print Settings and Presets
          3. Using PDF Tools
          4. Managing Printer Queues
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 26.4</span> Print System Troubleshooting Print System Troubleshooting
        6. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 26.1</span> Configure Printing Configure Printing
          1. Configure a Bonjour Printer
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 26.2</span> Manage Printing Manage Printing
          1. Print to a Printer
          2. Manage a Print Queue
          3. Print to PDF
          4. Install a PDF Service
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 28.3</span> Troubleshoot the Printing System Troubleshoot the Printing System
          1. Examine the CUPS Logs
          2. Reset the Printing System
      3. 27. System Troubleshooting
        1. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.1</span> System Initialization&#160; System Initialization 
          1. System Initialization: Firmware
          2. System Initialization: Booter
          3. System Initialization: Kernel
          4. System Initialization: launchd
        2. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.2</span> User Session User Session
          1. User Session: Login Window
          2. User Session: launchd
          3. The User Environment
        3. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.3</span> Sleep Modes, Logout, and Shutdown Sleep Modes, Logout, and Shutdown
          1. Safe Sleep and Standby Modes
          2. Power Nap 
          3. Logout
          4. Shutdown and Restart
        4. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.4</span> Startup Shortcuts Startup Shortcuts
          1. Selecting an Alternate System
          2. Modifying OS X Startup
          3. Other Startup Utilities
        5. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.5</span> System Initialization Troubleshooting&#160; System Initialization Troubleshooting 
          1. Troubleshooting the Firmware
          2. Troubleshooting the Booter
          3. Troubleshooting the Kernel
          4. Troubleshooting launchd
        6. <span xmlns="" xmlns:epub="" class="heading-label">Reference 27.6</span> User Session Troubleshooting User Session Troubleshooting
          1. Safe Mode Login
          2. Troubleshoot Logout and Shutdown
        7. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 27.1</span> Examine System Startup Examine System Startup
          1. Identify Steps in the Startup Process
        8. <span xmlns="" xmlns:epub="" class="heading-label">Exercise 27.2</span> Use Single-User Mode Use Single-User Mode
          1. Start Up in Verbose Mode
          2. Use Single-User Mode
          3. Create a New Administrator Account
    13. Index
    14. A. Lesson Review Questions and Answers
      1. Lesson 1 Review Install OS X Yosemite
        1. Answers
      2. Lesson 2 Review Setup and Configuration
        1. Answers
      3. Lesson 3 Review OS X Recovery
        1. Answers
      4. Lesson 4 Review OS X Software Updates
        1. Answers
      5. Lesson 5 Review User Accounts
        1. Answers
      6. Lesson 6 Review User Home Folders
        1. Answers
      7. Lesson 7 Review System Security
        1. Answers
      8. Lesson 8 Review Keychain Management
        1. Answers
      9. Lesson 9 Review File Systems and Storage
        1. Answers
      10. Lesson 10 Review FileVault
        1. Answers
      11. Lesson 11 Review Permissions and Sharing
        1. Answers
      12. Lesson 12 Review File System Troubleshooting
        1. Answers
      13. Lesson 13 Review Hidden Items, Shortcuts, and Archives
        1. Answers
      14. Lesson 14 Review System Resources
        1. Answers
      15. Lesson 15 Review Metadata and Spotlight
        1. Answers
      16. Lesson 16 Review Time Machine
        1. Answers
      17. Lesson 17 Review Application Installation
        1. Answers
      18. Lesson 18 Review Document Management
        1. Answers
      19. Lesson 19 Review Application Management and Troubleshooting
        1. Answers
      20. Lesson 20 Review Network Essentials
        1. Answers
      21. Lesson 21 Review Advanced Network Configuration
        1. Answers
      22. Lesson 22 Review Network Troubleshooting
        1. Answers
      23. Lesson 23 Review Network Services
        1. Answers
      24. Lesson 24 Review Host Sharing and Personal Firewall
        1. Answers
      25. Lesson 25 Review Peripherals and Drivers
        1. Answers
      26. Lesson 26 Review Print and Scan
        1. Answers
      27. Lesson 27 Review System Troubleshooting
        1. Answers
    15. B. Additional Resources
      1. Lesson 1 Resources: Install OS X Yosemite
        1. Firmware and Startup
        2. System Installation
        3. URLs
      2. Lesson 2 Resources: Setup and Configuration
        1. Setup Assistant
        2. Apple ID and iCloud
        3. URLs
      3. Lesson 3 Resources: OS X Recovery
        1. OS X Recovery
      4. Lesson 4 Resources: OS X Software Updates
        1. Software Updates
        2. Application Updates
        3. URLs
      5. Lesson 5 Resources: User Accounts
        1. User Account Management
      6. Lesson 6 Resources: User Home Folders
        1. User Home Folders
        2. Migrate and Restore Home Folders
      7. Lesson 7 Resources: System Security
        1. System Security
        2. User Privacy
        3. URLs
      8. Lesson 8 Resources: Keychain Management
        1. Keychain
        2. iCloud Keychain
        3. URLs
      9. Lesson 9 Resources: File Systems and Storage
        1. General File System
        2. URLs
      10. Lesson 10 Resources: FileVault
        1. FileVault
      11. Lesson 11 Resources: Permissions and Sharing
        1. Ownership and Permissions
        2. URLs
      12. Lesson 12 Resources: File System Troubleshooting
        1. File System Troubleshooting
        2. Permissions Troubleshooting
        3. URLs
      13. Lesson 13 Resources: Hidden Items, Shortcuts, and Archives
        1. URLs
      14. Lesson 14 Resources: System Resources
        1. Font Management
      15. Lesson 15 Resources: Metadata and Spotlight
        1. Spotlight
        2. File System Tags
      16. Lesson 16 Resources: Time Machine
        1. Time Machine
        2. Time Capsule
        3. URLs
      17. Lesson 17 Resources: Application Installation
        1. Mac App Store
        2. Application Environments
        3. Application Security
        4. URLs
      18. Lesson 18 Resources: Document Management
        1. Auto Save
        2. iCloud Drive
        3. URLs
      19. Lesson 19 Resources: Application Management and Troubleshooting
        1. Application Troubleshooting
      20. Lesson 20 Resources: Network Essentials
        1. URLs
      21. Lesson 21 Resources: Advanced Network Configuration
        1. Network Configuration
      22. Lesson 22 Resources: Network Troubleshooting
        1. General Networking
        2. Network Troubleshooting
        3. URLs
      23. Lesson 23 Resources: Network Services
        1. Network Applications
        2. File Sharing Services
        3. URLs
      24. Lesson 24 Resources: Host Sharing and Personal Firewall
        1. Shared Services
        2. Application Firewall
        3. URLs
      25. Lesson 25 Resources: Peripherals and Drivers
        1. Peripheral Technologies
        2. Peripheral Troubleshooting
        3. URLs
      26. Lesson 26 Resources: Print and Scan
        1. Printing
        2. URLs
      27. Lesson 27 Resources: System Troubleshooting
        1. Power and Sleep Modes
        2. Startup Shortcuts
        3. General Startup
        4. URLs