You are previewing Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks.
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Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks

Book Description

This is the official curriculum of the Apple Mavericks 101: OS X Support Essentials 10.9 course and preparation for Apple Certified Support Professional (ACSP) 10.9 certification– as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Mavericks. This guide provides comprehensive coverage of Mavericks and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Mavericks operating system. Readers will find in-depth, step-bystep instruction on everything from installing and configuring Mavericks to managing networks and system administration.Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Mavericks, including iCloud Keychain and Tags.

  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.

  • Focused lessons take you step by step through practical, realworld tasks.

  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

  • Table of Contents

    1. Title Page
    2. Copyright Page
    3. Dedication Page
    4. Acknowledgments
    5. Contents at a Glance
    6. Table of Contents
    7. Installation and Configuration
      1. Lesson 1. About This Guide
        1. Learning Methodology
        2. Lesson Structure
        3. Exercise Requirements
        4. Apple Training and Certification
      2. Lesson 2. Install OS X Mavericks
        1. Reference 2.1 About OS X Mavericks
        2. Reference 2.2 Installation Choices
        3. Reference 2.3 Before Upgrading a Previous System
        4. Reference 2.4 Preparing the System Disk
        5. Reference 2.5 Upgrading and Installing
        6. Reference 2.6 Installer Troubleshooting
        7. Exercise 2.1 Prepare a Mac for Upgrade
        8. Exercise 2.2 Upgrade to OS X Mavericks
        9. Exercise 2.3 Erase a Mac System and Install OS X Mavericks
        10. Exercise 2.4 Verify System Installation
      3. Lesson 3. Setup and Configuration
        1. Reference 3.1 Setup Assistant
        2. Reference 3.2 Migration Assistant
        3. Reference 3.3 System Preferences
        4. Reference 3.4 Profiles
        5. Reference 3.5 System Information
        6. Exercise 3.1 Configure a New OS X System for Exercises
        7. Exercise 3.2 Configure an Existing OS X System for Exercises
        8. Exercise 3.3 Examine System Preferences
        9. Exercise 3.4 Download the Student Materials in a Classroom
        10. Exercise 3.5 Download the Student Materials Independently
        11. Exercise 3.6 Install a Configuration Profile
        12. Exercise 3.7 Examine System Information
      4. Lesson 4. OS X Recovery
        1. Reference 4.1 Startup from OS X Recovery
        2. Reference 4.2 OS X Recovery Utilities
        3. Reference 4.3 External OS X Recovery Disks
        4. Exercise 4.1 Use OS X Recovery
        5. Exercise 4.2 Create an OS X Recovery Disk
        6. Exercise 4.3 Create an OS X Install Disk
      5. Lesson 5. OS X Software Updates
        1. Reference 5.1 Automatic Software Updates
        2. Reference 5.2 Manual Software Updates
        3. Reference 5.3 Installation History
        4. Exercise 5.1 Manually Install Software Updates in a Classroom
        5. Exercise 5.2 Manually Install Software Updates Independently
        6. Exercise 5.3 Use Automatic Software Update
    8. User Accounts
      1. Lesson 6. User Accounts
        1. Reference 6.1 User Account Management
        2. Reference 6.2 Parental Controls
        3. Reference 6.3 Login and Fast User Switching
        4. Exercise 6.1 Manage User Accounts
        5. Exercise 6.2 Create a Managed User Account
      2. Lesson 7. User Home Folders
        1. Reference 7.1 Home Folder Contents
        2. Reference 7.2 Deleting User Accounts
        3. Reference 7.3 Migrating and Restoring Home Folders
        4. Exercise 7.1 Restore a Deleted User Account
      3. Lesson 8. System Security
        1. Reference 8.1 User Account Security
        2. Reference 8.2 Account Passwords
        3. Reference 8.3 Resetting Passwords
        4. Reference 8.4 System Security Settings
        5. Reference 8.5 Firmware Password
        6. Exercise 8.1 Reset Account Passwords in OS X Recovery
        7. Exercise 8.2 Reset Account Passwords
        8. Exercise 8.3 Synchronize Keychain Passwords
        9. Exercise 8.4 Use a Firmware Password
      4. Lesson 9. Keychain Management
        1. Reference 9.1 Keychain System
        2. Reference 9.2 Keychain Management
        3. Reference 9.3 iCloud Keychain
        4. Exercise 9.1 Manage Keychains
    9. File Systems
      1. Lesson 10. File Systems and Storage
        1. Reference 10.1 File System Components
        2. Reference 10.2 Managing File Systems
        3. Reference 10.3 Mounting, Unmounting, and Ejecting
        4. Exercise 10.1 Repartition a Disk Dynamically
        5. Exercise 10.2 Erase and Partition a Disk
        6. Exercise 10.3 Examine Disk Ejection
        7. Exercise 10.4 Encrypt a Volume
        8. Exercise 10.5 Securely Erase Disk Data
      2. Lesson 11. FileVault 2
        1. Reference 11.1 FileVault 2 Technology
        2. Reference 11.2 Enabling FileVault 2
        3. Reference 11.3 FileVault 2 Recovery
        4. Exercise 11.1 Enable FileVault 2
        5. Exercise 11.2 Restart a FileVault 2 Protected System
        6. Exercise 11.3 Use a FileVault 2 Recovery Key
        7. Exercise 11.4 Turn Off FileVault 2
      3. Lesson 12. Permissions and Sharing
        1. Reference 12.1 File System Permissions
        2. Reference 12.2 Permissions for Sharing
        3. Reference 12.3 Managing Permissions
        4. Exercise 12.1 Create Items with Default Permissions
        5. Exercise 12.2 Test Permissions Changes
      4. Lesson 13. File System Troubleshooting
        1. Reference 13.1 File System Inspection
        2. Reference 13.2 Troubleshoot Partitions and Volumes
        3. Reference 13.3 Troubleshoot File System Permissions
        4. Exercise 13.1 Examine Local Storage
        5. Exercise 13.2 Repair Partitions and Volumes in Target Disk Mode
        6. Exercise 13.3 Repair Partitions and Volumes in OS X Recovery Mode
    10. Data Management
      1. Lesson 14. Hidden Items and Shortcuts
        1. Reference 14.1 Hidden Items
        2. Reference 14.2 Bundles and Packages
        3. Reference 14.3 File System Shortcuts
        4. Exercise 14.1 Navigate Hidden Items
      2. Lesson 15. System Resources
        1. Reference 15.1 OS X File Structure
        2. Reference 15.2 Font Resources and Font Book
        3. Exercise 15.1 Manage Font Resources
      3. Lesson 16. Metadata and Spotlight
        1. Reference 16.1 File System Metadata
        2. Reference 16.2 Spotlight Search
        3. Exercise 16.1 Examine File Metadata
        4. Exercise 16.2 Search Using Spotlight
      4. Lesson 17. File Archives
        1. Reference 17.1 File Archive Comparison
        2. Reference 17.2 Zip Archives
        3. Reference 17.3 Disk Images
        4. Exercise 17.1 Create Disk Images
      5. Lesson 18. Time Machine
        1. Reference 18.1 Time Machine Architecture
        2. Reference 18.2 Configuring Time Machine
        3. Reference 18.3 Restoring from Time Machine
        4. Exercise 18.1 Enable and Configure Time Machine
        5. Exercise 18.2 Restore Using Time Machine
    11. Applications and Processes
      1. Lesson 19. Application Installation
        1. Reference 19.1 The Mac App Store
        2. Reference 19.2 Application Environments
        3. Reference 19.3 Application Security
        4. Reference 19.4 Traditional Installation Methods
        5. Reference 19.5 Removing Installed Software
        6. Exercise 19.1 Use the Mac App Store
        7. Exercise 19.2 Use an Installer Package
        8. Exercise 19.3 Use a Drag-and-Drop Install
        9. Exercise 19.4 Remove Applications
      2. Lesson 20. Document Management
        1. Reference 20.1 Launch Services
        2. Reference 20.2 Quick Look
        3. Reference 20.3 Auto Save and Versions
        4. Reference 20.4 Document Locking
        5. Reference 20.5 Documents in iCloud
        6. Reference 20.6 Automatic Resume
        7. Exercise 20.1 Use Alternate Applications
        8. Exercise 20.2 Use Auto Save and Versions
        9. Exercise 20.3 Manage Document Locking
        10. Exercise 20.4 Store Documents in iCloud
        11. Exercise 20.5 Manage Automatic Behaviors
      3. Lesson 21. Application Management and Troubleshooting
        1. Reference 21.1 Applications and Processes
        2. Reference 21.2 Monitoring Applications and Processes
        3. Reference 21.3 Application Troubleshooting
        4. Reference 21.4 Assistive Technologies
        5. Reference 21.5 Managing Dashboard
        6. Exercise 21.1 Force Applications to Quit
        7. Exercise 21.2 Troubleshoot Preferences
        8. Exercise 21.3 Examine Application Diagnostics
    12. Network Configuration
      1. Lesson 22. Network Essentials
        1. Reference 22.1 Network Concepts
        2. Reference 22.2 Networks in Action
        3. Reference 22.3 Basic Network Configuration
        4. Exercise 22.1 Connect to a Wi-Fi Network
        5. Exercise 22.2 Monitor Network Connectivity
      2. Lesson 23. Advanced Network Configuration
        1. Reference 23.1 Network Locations
        2. Reference 23.2 Network Interfaces and Protocols
        3. Reference 23.3 Network Services
        4. Reference 23.4 VPN Configuration
        5. Reference 23.5 Advanced Network Configuration
        6. Exercise 23.1 Configure Network Locations
        7. Exercise 23.2 Configure Network Service Order
        8. Exercise 23.3 Configure VPN Settings
        9. Exercise 23.4 Advanced Wi-Fi Configuration
      3. Lesson 24. Network Troubleshooting
        1. Reference 24.1 General Network Troubleshooting
        2. Reference 24.2 Network Utility
        3. Exercise 24.1 Network Troubleshooting
    13. Network Services
      1. Lesson 25. Network Services
        1. Reference 25.1 Network Services Architecture
        2. Reference 25.2 Network Service Applications
        3. Reference 25.3 File-Sharing Protocols
        4. Reference 25.4 Connecting to File Shares
        5. Reference 25.5 Network Service Troubleshooting
        6. Exercise 25.1 Configure a Network Service Account
        7. Exercise 25.2 Use File-Sharing Services
        8. Exercise 25.3 Troubleshoot Network Services
      2. Lesson 26. Host Sharing and Personal Firewall
        1. Reference 26.1 Host-Sharing Services
        2. Reference 26.2 Screen Sharing
        3. Reference 26.3 AirDrop
        4. Reference 26.4 Personal Firewall
        5. Reference 26.5 Shared Service Troubleshooting
        6. Exercise 26.1 Use Host-Sharing Services
        7. Exercise 26.2 Configure the Personal Firewall
    14. System Management
      1. Lesson 27. Peripherals and Drivers
        1. Reference 27.1 Peripheral Technologies
        2. Reference 27.2 Bluetooth Devices
        3. Reference 27.3 Peripheral Troubleshooting
        4. Exercise 27.1 Examine Peripherals via System Information
      2. Lesson 28. Print and Scan
        1. Reference 28.1 Print System Architecture
        2. Reference 28.2 Print and Scan Configuration
        3. Sharing Printers
        4. Reference 28.3 Managing Print Jobs
        5. Reference 28.4 Print System Troubleshooting
        6. Exercise 28.1 Configure Printing
        7. Exercise 28.2 Manage Printing
        8. Exercise 28.3 Troubleshoot the Printing System
      3. Lesson 29. System Troubleshooting
        1. Reference 29.1 System Initialization
        2. Reference 29.2 User Session
        3. Reference 29.3 Sleep Modes, Logout, and Shutdown
        4. Reference 29.4 Startup Shortcuts
        5. Reference 29.5 System Initialization Troubleshooting
        6. Reference 29.6 User Session Troubleshooting
        7. Exercise 29.1 Examine System Startup
        8. Exercise 29.2 Use Single-User Mode
    15. Index
    16. Appendix A. Lesson Review Questions and Answers
      1. Lesson 1 Review About This Guide
      2. Lesson 2 Review Install OS X Mavericks
      3. Lesson 3 Review Setup and Configuration
      4. Lesson 4 Review OS X Recovery
      5. Lesson 5 Review OS X Software Updates
      6. Lesson 6 Review User Accounts
      7. Lesson 7 Review User Home Folders
      8. Lesson 8 Review System Security
      9. Lesson 9 Review Keychain Management
      10. Lesson 10 Review File Systems and Storage
      11. Lesson 11 Review FileVault 2
      12. Lesson 12 Review Permissions and Sharing
      13. Lesson 13 Review File System Troubleshooting
      14. Lesson 14 Review Hidden Items and Shortcuts
      15. Lesson 15 Review System Resources
      16. Lesson 16 Review Metadata and Spotlight
      17. Lesson 17 Review File Archives
      18. Lesson 18 Review Time Machine
      19. Lesson 19 Review Application Installation
      20. Lesson 20 Review Document Management
      21. Lesson 21 Review Application Management and Troubleshooting
      22. Lesson 22 Review Network Essentials
      23. Lesson 23 Review Advanced Network Configuration
      24. Lesson 24 Review Network Troubleshooting
      25. Lesson 25 Review Network Services
      26. Lesson 26 Review Host Sharing and Personal Firewall
      27. Lesson 27 Review Peripherals and Drivers
      28. Lesson 28 Review Print and Scan
      29. Lesson 29 Review System Troubleshooting
    17. Appendix B. Additional Resources
      1. Lesson 1 Resources About This Guide
      2. Lesson 2 Resources Install OS X Mavericks
      3. Lesson 3 Resources Setup and Configuration
      4. Lesson 4 Resources OS X Recovery
      5. Lesson 5 Resources OS X Software Updates
      6. Lesson 6 Resources User Accounts
      7. Lesson 7 Resources User Home Folders
      8. Lesson 8 Resources System Security
      9. Lesson 9 Resources Keychain Management
      10. Lesson 10 Resources File Systems and Storage
      11. Lesson 11 Resources FileVault 2
      12. Lesson 12 Resources Permissions and Sharing
      13. Lesson 13 Resources File System Troubleshooting
      14. Lesson 14 Resources Hidden Items and Shortcuts
      15. Lesson 15 Resources System Resources
      16. Lesson 16 Resources Metadata and Spotlight
      17. Lesson 17 Resources File Archives
      18. Lesson 18 Resources Time Machine
      19. Lesson 19 Resources Application Installation
      20. Lesson 20 Resources Document Management
      21. Lesson 21 Resources Application Management and Troubleshooting
      22. Lesson 22 Resources Network Essentials
      23. Lesson 23 Resources Advanced Network Configuration
      24. Lesson 24 Resources Network Troubleshooting
      25. Lesson 25 Resources Network Services
      26. Lesson 26 Resources Host Sharing and Personal Firewall
      27. Lesson 27 Resources Peripherals and Drivers
      28. Lesson 28 Resources Print and Scan
      29. Lesson 29 Resources System Troubleshooting
    18. Where are the Lesson Files?