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Apple Pro Training Series: OS X Support Essentials

Book Description

The only Apple-certified book on OS X Mountain Lion, this revised best-seller will take you deep inside the latest big-cat operating system–covering everything from installation and configuration, customizing the operating system, supporting applications, setting up peripherals, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the new features in OS X Mountain Lion. Following the learning objectives of the Apple Certified Support Professional exam, this self-paced book is a perfect guide for Apple’s training and a first-rate primer for computer support personnel who need to troubleshoot and optimize OS X Mountain Lion as part of their jobs. Step-by-step exercises reinforce the concepts taught through practical application. Chapter review sections and quizzes summarize and reinforce acquired knowledge.
 
The Apple Pro Training Series serves as both a self-paced learning tool and the official curriculum for OS X Mountain Lion and OS X Mountain Lion Server certification programs. 

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Dedication Page
  4. Acknowledgments
  5. Contents at a Glance
  6. Table of Contents
  7. Installation and Configuration
    1. Lesson 1. About This Guide
      1. Learning Methodology
      2. Lesson Structure
      3. Exercise Requirements
      4. Apple Certification
    2. Lesson 2. Install OS X Mountain Lion
      1. Reference 2.1 About OS X Mountain Lion
      2. Reference 2.2 Installation Choices
      3. Reference 2.3 Before Upgrading a Previous System
      4. Reference 2.4 Preparing the System Disk
      5. Reference 2.5 Upgrading and Installing
      6. Reference 2.6 Installer Troubleshooting
      7. Exercise 2.1 Prepare a Mac for Upgrade
      8. Exercise 2.2 Upgrade to OS X Mountain Lion
      9. Exercise 2.3 Erase a Mac System and Install OS X Mountain Lion
      10. Exercise 2.4 Verify System Installation
    3. Lesson 3. Setup and Configuration
      1. Reference 3.1 Setup Assistant
      2. Reference 3.2 Migration Assistant
      3. Reference 3.3 System Preferences
      4. Reference 3.4 Configuration Profiles
      5. Reference 3.5 System Information
      6. Exercise 3.1 Configure a New OS X System for Exercises
      7. Exercise 3.2 Configure an Existing OS X System for Exercises
      8. Exercise 3.3 Examine System Preferences
      9. Exercise 3.4 Download the Student Materials in a Classroom
      10. Exercise 3.5 Download the Student Materials Independently
      11. Exercise 3.6 Install a Configuration Profile
      12. Exercise 3.7 Examine System Information
    4. Lesson 4. OS X Recovery
      1. Reference 4.1 Startup from OS X Recovery
      2. Reference 4.2 OS X Recovery Utilities
      3. Reference 4.3 External OS X Recovery Disks
      4. Exercise 4.1 Use OS X Recovery
      5. Exercise 4.2 Create a Minimal OS X Recovery Disk
      6. Exercise 4.3 Create a Full OS X Recovery Disk
    5. Lesson 5. OS X Software Updates
      1. Reference 5.1 Apple Software Update
      2. Reference 5.2 Manual Software Updates
      3. Reference 5.3 Installations History
      4. Exercise 5.1 Use Apple Software Update
      5. Exercise 5.2 Manually Install Software Updates in a Classroom
      6. Exercise 5.3 Manually Install Software Updates Independently
  8. User Accounts
    1. Lesson 6. User Accounts
      1. Reference 6.1 User Account Management
      2. Reference 6.2 Parental Controls
      3. Reference 6.3 Login and Fast User Switching
      4. Exercise 6.1 Manage User Accounts
      5. Exercise 6.2 Create a Managed User Account
    2. Lesson 7. User Home Folders
      1. Reference 7.1 Home Folder Contents
      2. Reference 7.2 Deleting User Accounts
      3. Reference 7.3 Migrating and Restoring Home Folders
      4. Exercise 7.1 Restore a Deleted User Account
    3. Lesson 8. System Security
      1. Reference 8.1 User Account Security
      2. Reference 8.2 Account Passwords
      3. Reference 8.3 Resetting Passwords
      4. Reference 8.4 System Security Settings
      5. Reference 8.5 Firmware Password
      6. Exercise 8.1 Reset Account Passwords in OS X Recovery
      7. Exercise 8.2 Reset Account Passwords
      8. Exercise 8.3 Synchronize Keychain Passwords
      9. Exercise 8.4 Use a Firmware Password
    4. Lesson 9. Keychain Management
      1. Reference 9.1 Keychain System
      2. Reference 9.2 Keychain Management
      3. Exercise 9.1 Manage Keychains
  9. File Systems
    1. Lesson 10. File Systems and Storage
      1. Reference 10.1 File System Components
      2. Reference 10.2 Managing File Systems
      3. Reference 10.3 Mounting, Unmounting, and Ejecting
      4. Exercise 10.1 Repartition a Disk Dynamically
      5. Exercise 10.2 Erase and Partition a Disk
      6. Exercise 10.3 Examine Disk Ejection
      7. Exercise 10.4 Securely Erase Disk Data
      8. Exercise 10.5 Encrypt a Volume
    2. Lesson 11. FileVault 2
      1. Reference 11.1 FileVault 2 Technology
      2. Reference 11.2 Enabling FileVault 2
      3. Reference 11.3 FileVault 2 Recovery
      4. Exercise 11.1 Enable FileVault 2
      5. Exercise 11.2 Restart a FileVault 2–Protected System
      6. Exercise 11.3 Use a FileVault 2 Recovery Key
      7. Exercise 11.4 Turn Off FileVault 2
    3. Lesson 12. Permissions and Sharing
      1. Reference 12.1 File System Permissions
      2. Reference 12.2 Permissions for Sharing
      3. Reference 12.3 Managing Permissions
      4. Exercise 12.1 Create Items with Default Permissions
      5. Exercise 12.2 Test Permissions Changes
    4. Lesson 13. File System Troubleshooting
      1. Reference 13.1 File System Inspection
      2. Reference 13.2 Troubleshoot Partitions and Volumes
      3. Reference 13.3 Troubleshoot File System Permissions
      4. Exercise 13.1 Examine Local Storage
      5. Exercise 13.2 Repair Partitions and Volumes in Target Disk Mode
      6. Exercise 13.3 Repair Partitions and Volumes in OS X Recovery Mode
  10. Data Management
    1. Lesson 14. Hidden Items and Shortcuts
      1. Reference 14.1 Hidden Items
      2. Reference 14.2 Bundles and Packages
      3. Reference 14.3 File System Shortcuts
      4. Exercise 14.1 Navigate Hidden Items
    2. Lesson 15. System Resources
      1. Reference 15.1 OS X File Structure
      2. Reference 15.2 Font Resources and Font Book
      3. Exercise 15.1 Manage Font Resources
    3. Lesson 16. Metadata and Spotlight
      1. Reference 16.1 File System Metadata
      2. Reference 16.2 Spotlight Search
      3. Exercise 16.1 Examine File Metadata
      4. Exercise 16.2 Search Using Spotlight
    4. Lesson 17. File Archives
      1. Reference 17.1 File Archive Comparison
      2. Reference 17.2 Zip Archives
      3. Reference 17.3 Disk Images
      4. Exercise 17.1 Create Disk Images
    5. Lesson 18. Time Machine
      1. Reference 18.1 Time Machine Architecture
      2. Reference 18.2 Configuring Time Machine
      3. Reference 18.3 Restoring from Time Machine
      4. Exercise 18.1 Enable and Configure Time Machine
      5. Exercise 18.2 Restore Using Time Machine
  11. Applications and Processes
    1. Lesson 19. Application Installation
      1. Reference 19.1 The Mac App Store
      2. Reference 19.2 Application Environments
      3. Reference 19.3 Application Security
      4. Reference 19.4 Traditional Installation Methods
      5. Reference 19.5 Removing Installed Software
      6. Exercise 19.1 Use the Mac App Store
      7. Exercise 19.2 Use an Installer Package
      8. Exercise 19.3 Use a Drag-and-Drop Install
      9. Exercise 19.4 Remove Applications
    2. Lesson 20. Document Management
      1. Reference 20.1 Launch Services
      2. Reference 20.2 Quick Look
      3. Reference 20.3 Auto Save and Versions
      4. Reference 20.4 Document Locking
      5. Reference 20.5 Documents in iCloud
      6. Reference 20.6 Automatic Resume
      7. Exercise 20.1 Use Alternate Applications
      8. Exercise 20.2 Use Auto Save and Versions
      9. Exercise 20.3 Manage Document Locking
      10. Exercise 20.4 Store Documents in iCloud
      11. Exercise 20.5 Manage Automatic Resume
    3. Lesson 21. Application Management and Troubleshooting
      1. Reference 21.1 Applications and Processes
      2. Reference 21.2 Monitoring Applications and Processes
      3. Reference 21.3 Application Troubleshooting
      4. Reference 21.4 Assistive Technologies
      5. Reference 21.5 Managing Dashboard
      6. Exercise 21.1 Force Applications to Quit
      7. Exercise 21.2 Troubleshoot Preferences
      8. Exercise 21.3 Examine Application Diagnostics
  12. Network Configuration
    1. Lesson 22. Network Essentials
      1. Reference 22.1 Network Concepts
      2. Reference 22.2 Networks in Action
      3. Reference 22.3 Basic Network Configuration
      4. Exercise 22.1 Connect to a Wi-Fi Network
      5. Exercise 22.2 Monitor Network Connectivity
    2. Lesson 23. Advanced Network Configuration
      1. Reference 23.1 Network Locations
      2. Reference 23.2 Network Interfaces and Protocols
      3. Reference 23.3 Network Services
      4. Reference 23.4 VPN Configuration
      5. Reference 23.5 Advanced Network Configuration
      6. Exercise 23.1 Configure Network Locations
      7. Exercise 23.2 Configure Network Service Order
      8. Exercise 23.3 Configure VPN Settings
      9. Exercise 23.4 Advanced Wi-Fi Configuration
    3. Lesson 24. Network Troubleshooting
      1. Reference 24.1 General Network Troubleshooting
      2. Reference 24.2 Network Utility
      3. Exercise 24.1 Network Troubleshooting
  13. Network Services
    1. Lesson 25. Network Services
      1. Reference 25.1 Network Services Architecture
      2. Reference 25.2 Network Service Applications
      3. Reference 25.3 File Sharing Protocols
      4. Reference 25.4 Connecting to File Shares
      5. Reference 25.5 Network Service Troubleshooting
      6. Exercise 25.1 Configure a Network Service Account
      7. Exercise 25.2 Use File Sharing Services
      8. Exercise 25.3 Troubleshoot Network Services
    2. Lesson 26. Host Sharing and Personal Firewall
      1. Reference 26.1 Host Sharing Services
      2. Reference 26.2 Screen Sharing
      3. Reference 26.3 AirDrop
      4. Reference 26.4 Personal Firewall
      5. Reference 26.5 Shared Service Troubleshooting
      6. Exercise 26.1 Use Host Sharing Services
      7. Exercise 26.2 Configure the Personal Firewall
  14. Peripherals and Printing
    1. Lesson 27. Peripherals and Drivers
      1. Reference 27.1 Peripheral Technologies
      2. Reference 27.2 Bluetooth Peripherals
      3. Reference 27.3 Peripheral Troubleshooting
      4. Exercise 27.1 Examine Peripherals via System Information
    2. Lesson 28. Print and Scan
      1. Reference 28.1 Print System Architecture
      2. Reference 28.2 Print and Scan Configuration
      3. Sharing Printers
      4. Reference 28.3 Managing Print Jobs
      5. Reference 28.4 Print System Troubleshooting
      6. Exercise 28.1 Configure a Bonjour Printer
      7. Exercise 28.2 Manage Printing
      8. Exercise 28.3 Troubleshoot the Printing System
  15. System Startup
    1. Lesson 29. Startup, Shutdown, and Sleep Modes
      1. Reference 29.1 System Initialization
      2. Reference 29.2 User Session
      3. Reference 29.3 Sleep Modes, Logout, and Shutdown
      4. Exercise 29.1 Examine System Startup
    2. Lesson 30. System Troubleshooting
      1. Reference 30.1 Startup Shortcuts
      2. Reference 30.2 System Initialization Troubleshooting
      3. Reference 30.3 User Session Troubleshooting
      4. Exercise 30.1 Use Single-User Mode
  16. Index
  17. Add Pages