Getting Started
This book is based on the same criteria that are used for Apple’s official training course, Lion 101: OS X Support Essentials 10.7, an in-depth exploration of troubleshooting on OS X Lion. It serves as a self-paced tour of the breadth of functionality of Lion and the best methods for effectively supporting users of Lion systems.
The primary goal is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Macintosh users to knowledgeably address customer concerns and questions. This includes the ability to return a Lion computer to normal operation using the proper utilities, resources, and troubleshooting techniques.
Whether you are an experienced system administrator ...
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