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Apple Pro Training Series: OS X Lion Support Essentials by Kevin M. White

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Appendix A. General Mac Troubleshooting

Each lesson in this guide features troubleshooting information specific to the technologies covered in that lesson. This appendix serves as a supplementary quick reference to general Mac troubleshooting techniques.

Troubleshooting Workflow

Always remember that the two primary goals of troubleshooting are to fix the issue properly and to fix it quickly. Following a systematic troubleshooting process will let you consistently achieve both of these goals. Even if you or your organization already have a preferred troubleshooting process, you will still find the following workflow useful.

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The AppleCare support ...

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