Appendix A. General Mac Troubleshooting

Each lesson in this guide features troubleshooting information specific to the technologies covered in that lesson. This appendix serves as a supplementary quick reference to general Mac troubleshooting techniques.

Troubleshooting Workflow

Always remember that the two primary goals of troubleshooting are to fix the issue properly and to fix it quickly. Following a systematic troubleshooting process will let you consistently achieve both of these goals. Even if you or your organization already have a preferred troubleshooting process, you will still find the following workflow useful.

Image

The AppleCare support ...

Get Apple Pro Training Series: OS X Lion Support Essentials now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.