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Annals of Cases on Information Technology

Book Description

Annals of Cases on Information Technology provides 37 case studies, authored by over 50 world-renowned academicians and practitioners in information technology each offering insight into how to succeed in IT projects and how to avoid costly failures. These case studies describe private and public organizations including educational institutions, electronic businesses and governmental organizations ranging in size from small businesses to large organizations. Additionally, they focus on a variety of technology projects including electronic commerce and electronic business initiatives, enterprise resource planning and reengineering efforts, data mining projects and the human factors relating to IT projects.

*Note: This book is part of the series "Cases on Information Technology". This book is Volume Five within this series (Vol. V, 2003).

Table of Contents

  1. Copyright
  2. Preface
  3. Assessing the Introduction of Electronic Banking in Egypt Using the Technology Acceptance Model
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges and Problems Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix
  4. A Process Approach for Selecting ERP Software: The Case of Omega Airlines[1]
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Analysis of Omega Airline’s ERP Acquisition Process
    6. Challenges
    7. Endnotes
    8. Further Reading
    9. References
    10. Biographical Sketch
  5. The Relation Between BPR and ERP Systems: A Failed Project
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Further Reading
    7. References
    8. Biographical Sketches
    9. Appendix
  6. Implementing a Data Mining Solution for an Automobile Insurance Company: Reconciling Theoretical Benefits with Practical Considerations
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organisation
    6. Endnote
    7. References
    8. Biographical Sketches
  7. The T1-Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story
    1. Executive Summary
    2. T1-Auto Background
    3. Setting the Stage
    4. Case Description
    5. Current Problems/Challenges
    6. References
    7. Biographical References
    8. Appendix
  8. Heineken USA: Reengineering Distribution with HOPS
    1. Executive Summary
    2. Background[1]
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Endnotes
    7. References
    8. Biographical Sketches
    9. Appendix
  9. A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges Facing the Organization
    6. Endnotes
    7. References
    8. Biographical Sketches
    9. Appendix I
    10. Appendix II
    11. Appendix III
  10. Humanware Issues in a Government Management Information Systems Implementation
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges and Problems Facing the Organization
    6. Endnotes
    7. Further Reading
    8. References
    9. Glossary of Terms
    10. Biographical Sketch
    11. Appendix
  11. The Lonely Comate: The Adoption-Failure of an Intranet-Based Consumer and Market Intelligence System
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Problems/Challenges Facing the Organization
    6. Further Reading
    7. References
    8. Biographical Sketches
  12. Managing Information Security on a Shoestring Budget
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix A
    9. Appendix B
    10. Appendix C
    11. Appendix D
    12. Appendix E
  13. Large-Scale Sustainable Information Systems Development in a Developing Country: The Making of an Islamic Banking Package
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Organization Background
    5. Case Description: The Making of an Islamic Banking Package
    6. Current Challenges and Problems
    7. Acknowledgement
    8. References
    9. Biographical Sketch
    10. Appendix A
    11. Appendix B
  14. Bankcard Payment System in the People’s Republic of China
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems
    6. Endnotes
    7. Further Reading
    8. References
    9. Biographical Sketch
  15. Student Laptop Ownership Requirement and Centralization of Information Technology Services at a Large Public University
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Conclusion
    7. References
    8. Biographical Sketch
  16. Integration of Third-Party Applications and Web Clients by Means of an Enterprise Layer
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
  17. The Impact of E-Commerce Technology on the Air Travel Industry
    1. Executive Summary
    2. Background: The Use of Information Technology in the Air Travel Industry
    3. Setting the Stage: The Development of the American Airlines Sabre System
    4. Case Description: The Impact of New Technologies on the Air Travel Industry
    5. Current Challenges/Problems Facing the Organization
    6. Endnotes
    7. References
    8. Biographical Sketch
    9. Appendix
  18. Information Systems Development and Business Fit in Dynamic Environments
    1. Executive Summary
    2. Background: The Industry
    3. The Company: “Electric Power Plc”
    4. Setting the Stage: EP’s Structure, Culture and Information Systems
    5. Case Description: Information Systems and Change
    6. Epilogue: The Challenge of Managing Change and Information Systems Development
    7. References
    8. Biographical Sketches
  19. Information Technology & FDA Compliance in the Pharmaceutical Industry
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketch
    8. Appendix A
    9. Appendix B
  20. Web-Enabling for Competitive Advantage: A Case Study of Himalayan Adventures
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Further Reading
    7. Endnotes
    8. References
    9. Biographical Sketches
  21. Balancing Theoretical and Practical Goals in the Delivery of a University-Level Data Communications Program
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix 1
    9. Appendix 2
    10. Appendix 3
  22. ERP Implementation in State Government
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix
  23. Business Process Redesign in Travel Management in an SAP R/3 Upgrade Project—A Case Study
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description: Travel Management at CSA
    5. Challenges and Problems Facing CSA
    6. Further Reading
    7. References
    8. Biographical Sketch
    9. Appendix
  24. Globe Telecom: Succeeding in the Philippine Telecommunications Economy
    1. Executive Summary
    2. Setting the Stage
    3. Background[5]
    4. Case Description
    5. Current Challenges
    6. Conclusions
    7. Endnotes
    8. References
    9. Biographical Sketches
    10. Appendix
  25. Modeling Back Office Operations at Greenfield Online’s Digital Consumer Store
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix
  26. Using Asynchronous Computer Conferencing to Support the Teaching of Computing and Ethics
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix A
    9. Appendix B
  27. Computer Service Support at Glenview Hospital[1]
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Challenges Facing the Organization
    6. Endnote
    7. Further Reading
    8. References
    9. Biographical Sketches
  28. Efficient Data Management in E-Business Transactions
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Further Reading
    7. References
    8. Biographical Sketch
  29. Rx for Integration: Lessons Learned in Health Care EAI
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
    8. Appendix A
    9. Appendix B
  30. Enterprise-wide Strategic Information Systems Planning for Shanghai Bell Corporation
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
  31. Systems Development by Virtual Project Teams: A Comparative Study of Four Cases
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Challenges Of Virtual Teams In Systems Analysis And Design
    6. References
    7. Biographical Sketches
  32. Enabling B2B Marketplaces: The Case of GE Global Exchange Services
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
  33. How to Successfully Manage an IT Department Under Turbulent Conditions: A Case Study
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketch
    8. Appendix A
    9. Appendix B
    10. Appendix C
  34. The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization
    1. Executive Summary
    2. Background
    3. QUIPUDATA
    4. Setting the Stage
    5. Case Description
    6. Current Challenges
    7. Acknowledgement
    8. References
    9. Biographical Sketches
    10. Appendix 1
    11. Appendix 2
    12. Appendix 3
    13. Appendix 4
  35. Spreadsheets as Knowledge Documents: Knowledge Transfer for Small Business Web Site Decisions
    1. Executive Summary
    2. Setting the Stage
    3. Background
    4. Case Description
    5. Case Study Summary
    6. Current Challenges/Problems
    7. References
    8. Biographical Sketches
  36. Software Vendor’s Business Model Dynamics Case: TradeSys
    1. Executive Summary
    2. Industry and Organization Background
    3. Learning Objectives
    4. Case Description
    5. Current Challenges Faced by the Organization
    6. Endnotes
    7. Further Reading
    8. References
    9. Biographical Sketches
    10. Appendix
  37. Application of an Object-Oriented Metasystem in University Information System Development
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. References
    7. Biographical Sketches
  38. IS Management and Success of an Italian Fashion Shoe Company
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Organizational Culture and Habits
    5. Case Description
    6. Current Challenges/Problems Facing the Organization
    7. Internal Production Progress
    8. External Production Planning and Control
    9. Information Flows Between LSB and Commercial Agents
    10. Evaluation of Manufacturing Costs
    11. Further Reading and References
    12. Biographical Sketches
  39. Nationwide ICT Infrastructure Introduction and its Leverage for Overall Development
    1. Executive Summary
    2. Background
    3. Setting the Stage
    4. Case Description
    5. Current Challenges/Problems Facing the Organization
    6. Further Readings
    7. References
    8. Internet Sites
    9. Biographical Sketches
    10. Appendix
  40. Index