Anger Management

Chapter 8De-escalation, the Third Critical Path(Part II)

De-escalation: Step Three—Communication Strategies

Communicating Strategies for Managing Anger WhileDe-escalating Conflicts

As you start de-escalating a high-conflict situation, you are controlling your own anger as well as the anger around you. Good communication skills are essential to this task. Six important communication skills are mastered in this step of the de-escalation critical path:

Six Skills to De-escalate High-Conflict Situations

1. Active Listening—The skill of encouraging a person to express their point of view until they are “talked out.”

2. Acknowledging an Adversarial Point of View—The skill of identifying unreasonable aspects of your communication while acknowledging ...