Examples, Tools, and Research
Kotter about organizational culture
John Kotter and James Haskett, Harvard Business School professors, published Corporate Culture and Performance, arguing that strong corporate cultures that facilitate adaptation to a changing world are associated with strong financial results. They found that those cultures highly value employees, customers, and owners and that those cultures encourage leadership from everyone in the firm. So if customer needs change, a firm’s culture almost forces people to change their practices to meet the new needs. And anyone, not just a few people, is empowered to do just that.
One standout exhibit in that book highlights the difference in results over an eleven year period between twelve ...