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Analytics in Healthcare and the Life Sciences: Strategies, Implementation Methods, and Best Practices by Thomas H. Davenport, Dwight McNeill

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22. Developing Enterprise Analytics at HealthEast Care System

Thomas Davenport

HealthEast Care System, an integrated provider network based in St. Paul, Minnesota, is the largest provider of healthcare services to the eastern metropolitan area of the Twin Cities. Consisting of three short-term, general acute care hospitals and one long-term acute care facility, it was created in a 1986 merger of several faith-based hospitals and home care organizations. In 2011 HealthEast had 7,000 employees and 1,400 physicians on staff.

In 2005, HealthEast embarked on a multiyear plan to become the benchmark for quality care in the Twin Cities. “The HealthEast Quality Journey,” as the institution referred to its plan, was focused on making improvements in a ...

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