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Analytics in Healthcare and the Life Sciences: Strategies, Implementation Methods, and Best Practices by Thomas H. Davenport, Dwight McNeill

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20. Analytics at the Veterans Health Administration

Thomas H. Davenport

The Veterans Health Administration (VHA), a unit of the U.S. Department of Veteran Affairs (VA), provides medical assistance to military veterans through 152 hospitals and medical centers, 784 outpatient clinics, and more than 100 long-term care facilities such as nursing homes. It serves a veteran population of more than 22 million and is the largest medical system in the United States.

The VA had some historical issues with quality of care for veterans, but for the last decade, it has performed well in that regard. Under its leader Dr. Kenneth Kizer, in the mid-1990s the VHA embarked on a major transformation in care quality and cost reduction. As one aspect of the transformation, ...

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