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Analytics at Work: Smarter Decisions, Better Results by Robert Morison, Jeanne Harris, Thomas Davenport

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LEADERSHIP

The Deciding DELTA Factor

IF WE HAD TO CHOOSE a single factor to determine how analytical an organization will be, it would be leadership. If leaders get behind analytical initiatives, they are much more likely to bear fruit. Leaders have a strong influence on culture and can mobilize people, money, and time to help push for more analytical decision making. A decade ago, when we did our first study on how companies build analytical capability, we concluded that one of the most important prerequisites is having leaders who care about analytical decision making—a conclusion that we still stand behind today. 1

However, there is one revision we’d like to make to our earlier thinking, writing, and speaking: we focused, perhaps too ...

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