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An Introduction to Lean Work Design by Matthias Thürer, Lawrence D. Fredendall

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CHAPTER 9

Why Communication Is Important?

There are five … basic operations in the work of the manager. …

A manager, in the first place, sets objectives. He determines what the objectives should be. He determines what the goals in each area of objectives should be. …

Secondly, a manager organizes. …

Next a manager motivates and communicates. He makes a team out of the people that are responsible for various jobs. He does that through the practices with which he manages. He does it in his own relation to the men he manages. He does it through incentives and rewards for successful work. He does it through his promotion policy. And he does it through constant communication, both from the manager to his subordinates, and from the subordinate to ...

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