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Americans at Work: A Guide to the Can-Do People

Book Description

Whether you work with Americans face-to-face, communicate with them by telephone or e-mail or interact together in a virtual team, Americans at Work reveals the subtle and the not-so-subtle aspects of American culture in the workplace. Knowing how Americans work with each other will help you predict their reactions and, more important, their expectations of you. And if you are American, you will better understand your own behavior and be able to work more effectively with colleagues from other cultures.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Contents
  6. Acknowledgments
  7. Introduction
  8. Part 1: The Big Picture
    1. Chapter 1. Americans and Foreigners
      1. Accidents of Geography and History
      2. No Excuse
      3. Be Prepared
      4. Quick Tips: Advice for Working with Americans
    2. Chapter 2. The Land of Opportunity
      1. Land without Limits
      2. Nothing Is Impossible
      3. Just a Matter of Effort
      4. A Driven People
      5. Mobility and Its Consequences
      6. How Americans See Others
      7. Quick Tips: Advice for Working with Americans
    3. Chapter 3. The Can-Do People
      1. The Early American Experience
      2. The Go-For-It Mentality
      3. Taking Risks and Making Mistakes
      4. When the Past Is Not Prologue
      5. Out with the Old, In with the New
      6. Champions of Change
      7. A Doing Culture
      8. How Americans See Others
      9. Quick Tips: Advice for Working with Americans
    4. Chapter 4. Equality for All
      1. Bosses and Subordinates
      2. Equality in Action
      3. Fairness and Favoritism
      4. Evaluating Employees
      5. How Americans See Others
      6. Quick Tips: Advice for Working with Americans
    5. Chapter 5. You Are What You’ve Done
      1. The Drive to Achieve
      2. Results
      3. Efficiency and Quick Results
      4. Planning and Teamwork
      5. Achievements You Can See
      6. How Americans See Others
      7. Quick Tips: Advice for Working with Americans
    6. Chapter 6. On Your Own
      1. Individualism, American Style
      2. Live and Let Live
      3. Loyalty
      4. How Americans See Others
      5. Quick Tips: Advice for Working with Americans
    7. Chapter 7. Time Matters
      1. Obsession with Efficiency
      2. Getting to the Point
      3. Quicker Is Better
      4. How Americans See Others
      5. Quick Tips: Advice for Working with Americans
    8. Chapter 8. Communication, American Style
      1. Straight Talk
      2. The Origins of Straight Talk
      3. High and Low Context
      4. Relatively Speaking
      5. Directness on the Job
      6. Indirectness: A Primer
      7. Exceptions to Straight Talk
      8. How Americans See Others
      9. Quick Tips: Advice for Working with Americans
    9. Chapter 9. Of Bosses and Subordinates
      1. Power
      2. Bosses, American Style
      3. Subordinates, American Style
      4. How Americans See Others
      5. Quick Tips: Advice for Working with Americans
  9. Part 2: The Details
    1. Workplace Relationships
    2. Personal and Professional
    3. Women in the Workplace
    4. Sexual Harassment
    5. Meetings
    6. Presentations
    7. E-mail Etiquette
    8. Telephone Etiquette
    9. Giving Feedback
    10. Training
    11. Nonverbal Communication
    12. Greetings and Leave-takings
    13. Dress
    14. Gifts
    15. Taboo Topics
    16. Going to Lunch
    17. Smoking
    18. A Guest in the Home
  10. Epilogue
  11. Bibliography
  12. Index
  13. About the Author
  14. Footnote
    1. Chapter 2
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