All Services, All the Time

Index

Achor, Shawn, 102–104

Active listening, 99

Adizes, Ichak, 17

All-services-all-the-time approach, 110

Bastiat’s political economy

cumulative effect of services, 37

exchange of services, 38, 42

fundamental pattern, 35

human desires, 35

“indefinite expansibility” of the desire, 36

products offer services, 39

water, air, and energy examples, 36, 37

wealth and value ideas, 36

chains of services, 36–37

products offer services, 39–40

service-dominant logic, 38–39

services systems protocol, 40–41

Altruistic motivation, 64

Antagonistic attitude, 65

APQC Process Classification Framework, 5, 107, 113, 115, 123

Ashby, Ross, 27

Autopoiesis, 20

Baldrige approach, 125–126

Bastiat’s political economy

cumulative effect of services, ...