All Services, All the Time

Chapter 13

21st Century Diagnostics

In addition to the examples of tried and true diagnostic methods and approaches from the last chapter, these days we’re seeing some different perspectives and techniques in the toolkit of the 21st century business diagnostician and the health-promoting B2B service provider. Much of this recent material fits particularly well with a living perspective, and a view that sees pervasive webs of services everywhere.

Being Healthy Versus Being Smart

On the specific point of business health, a helpful perspective is that being healthy creates real business advantage. Patrick Lencioni’s point of view is that organizational health trumps everything else in business, at this point in history. He makes the distinction ...