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ALL IN ONE CompTIA A+ Certification: Exam Guide (Exams 220-801 & 220-802), Eight Edition

Book Description

The bestselling CompTIA A+ reference and test preparation guide--fully revised for the new 2012 exam topics and new performance-based exam questions CompTIA A+ Certification All-in-One Exam Guide, Eighth Edition has a proven program for delivering the key information you want and need to pass the 2012 exams.

Table of Contents

  1. Cover Page
  2. ALL IN ONE CompTIA A+ Certification: Exam Guide (Exams 220-801 & 220-802), Eight Edition
  3. Copyright Page
  4. About The Author
  5. Contents At A Glance
  6. Contents
  7. Dedication
  8. Preface
  9. Acknowledgments
  10. Chapter 1 The Path of the PC Tech
    1. The Importance of Skill in Managing and Troubleshooting PCs
    2. The Importance of CompTIA A+ Certification
      1. What Is CompTIA A+ Certification?
      2. Who Is CompTIA?
      3. The Path to Other Certifications
    3. How Do I Become CompTIA A+ Certified?
      1. What’s the Deal with “No More Lifetime Certification"?
      2. The Basic Exam Structure
      3. How Do I Take the Exams?
      4. How Much Does the Exam Cost?
      5. How to Pass the CompTIA A+ Exams
    4. Historical/Conceptual
    5. Chapter Review
      1. Questions
      2. Answers
  11. Chapter 2 Operational Procedures
    1. 801
    2. The Professional Tech
      1. Appearance
      2. The Traits of a Tech
    3. Communication
      1. Assertive Communication
      2. Respectful Communication
      3. Eliciting Answers
      4. Expectations and Follow-up
    4. Safety and Tools
      1. Electrostatic Discharge (ESD)
      2. Anti-static Tools
      3. Electromagnetic Interference (EMI)
      4. Radio Frequency Interference (RFI)
      5. Physical Safety
      6. Tools of the Trade
    5. Chapter Review
      1. Questions
      2. Answers
  12. Chapter 3 The Visible PC
    1. Historical/Conceptual
    2. How the PC Works
      1. Input
      2. Processing
      3. Output
      4. Storage
    3. The Art of the PC Technician
    4. 801
    5. The Complete PC
      1. External Connections
      2. Devices and Their Connectors
    6. Inside the System Unit
      1. Case
      2. CPU
      3. RAM
      4. Motherboard
      5. Power Supply
      6. Floppy Drive
      7. Hard Drive
      8. Optical Drives
      9. Know Your Parts
    7. Chapter Review
      1. Questions
      2. Answers
  13. Chapter 4 Visible Windows
    1. Historical/Conceptual
    2. A Brief History of Microsoft Windows
      1. Early Windows
      2. Modern Windows
    3. 802
      1. Windows XP
      2. Windows Vista
      3. Windows 7
      4. Enter 64-bit Windows
    4. The Windows Interface
      1. User Interface
      2. Hot Keys
    5. Operating System Folders
      1. System Folder
      2. Program and Personal Document Folders
    6. Tech Utilities
      1. Right-Click
      2. Control Panel
      3. Device Manager
      4. System Tools
      5. Command Line
      6. Microsoft Management Console
      7. Administrative Tools
      8. Action Center (Unique to Windows 7)
    7. Beyond A+
      1. Windows 8
      2. Windows Embedded
    8. Chapter Review
      1. Questions
      2. Answers
  14. Chapter 5 Visible Networks
    1. Historical/Conceptual
    2. Networking Technologies
      1. Topology
    3. 801
      1. Frames and NICs
      2. Introducing Ethernet
    4. Network Protocols, LANs, and WANs
      1. A Short History of the War of the Network Protocols and Why TCP/IP Won
      2. LANs, Routing, and WANs
    5. 802
    6. Network Organization
      1. Workgroups
      2. Domains
      3. Homegroups
    7. Chapter Review
      1. Questions
      2. Answers
  15. Chapter 6 Microprocessors
    1. Historical/Conceptual
    2. CPU Core Components
      1. The Man in the Box
      2. Clock
      3. Back to the External Data Bus
    3. Memory
      1. Memory and RAM
      2. Address Bus
    4. 801
    5. Modern CPUs
      1. Manufacturers
      2. Technology
    6. Selecting, Installing, and Troubleshooting CPUs
      1. Selecting a CPU
      2. Installation Issues
    7. 802
      1. Troubleshooting CPUs
    8. Beyond A+
      1. Intel Atom
    9. Chapter Review
      1. Questions
      2. Answers
  16. Chapter 7 RAM
    1. Historical/Conceptual
    2. Understanding DRAM
      1. Organizing DRAM
      2. Practical DRAM
      3. DRAM Sticks
      4. Consumer RAM
    3. 801
    4. Types of RAM
      1. SDRAM
      2. RDRAM
      3. DDR SDRAM
      4. DDR2
      5. DDR3
      6. RAM Variations
    5. Working with RAM
      1. Do You Need More RAM?
      2. Getting the Right RAM
      3. Installing DIMMs and RIMMs
      4. Installing SO-DIMMs in Laptops
    6. 802
    7. Troubleshooting RAM
      1. Testing RAM
    8. Chapter Review
      1. Questions
      2. Answers
  17. Chapter 8 BIOS
    1. Historical/Conceptual
    2. We Need to Talk
      1. Talking to the Keyboard
    3. 801
    4. BIOS
    5. CMOS
      1. Modify CMOS: The Setup Program
      2. A Quick Tour Through a Typical CMOS Setup Program
    6. Option ROM and Device Drivers
      1. Option ROM
      2. Device Drivers
      3. BIOS, BIOS, Everywhere!
    7. 802
    8. Power-On Self Test (POST)
      1. Before and During the Video Test: The Beep Codes
      2. Text Errors
      3. POST Cards
      4. The Boot Process
    9. Care and Feeding of BIOS and CMOS
      1. Losing CMOS Settings
      2. Flashing ROM
    10. Beyond A+
    11. UEFI
    12. Chapter Review
      1. Questions
      2. Answers
  18. Chapter 9 Motherboards
    1. Historical/Conceptual
    2. How Motherboards Work
      1. Form Factors
    3. 801
      1. Chipset
      2. Motherboard Components
    4. Expansion Bus
      1. Structure and Function of the Expansion Bus
      2. PCI
      3. AGP
      4. PCI-X
      5. Mini-PCI
      6. PCI Express
      7. Installing Expansion Cards
      8. Troubleshooting Expansion Cards
    5. Upgrading and Installing Motherboards
      1. Choosing the Motherboard and Case
      2. Installing the Motherboard
    6. 802
    7. Troubleshooting Motherboards
      1. Symptoms
      2. Techniques
      3. Options
    8. Chapter Review
      1. Questions
      2. Answers
  19. Chapter 10 Power Supplies
    1. Historical/Conceptual
    2. Understanding Electricity
    3. 801
    4. Powering the PC
      1. Supplying AC
      2. Supplying DC
    5. Installing and Maintaining Power Supplies
      1. Installing
      2. Cooling
    6. 802
    7. Troubleshooting Power Supplies
      1. No Motherboard
      2. Switches
      3. When Power Supplies Die Slowly
      4. Fuses and Fire
    8. Beyond A+
      1. It Glows!
      2. Modular Power Supplies
      3. Temperature and Efficiency
    9. Chapter Review
      1. Questions
      2. Answers
  20. Chapter 11 Hard Drive Technologies
    1. Historical/Conceptual
    2. How Hard Drives Work
      1. Platter-Based Hard Drives
    3. 801
      1. Solid-State Drives
    4. Parallel and Serial ATA
      1. ATA-1
      2. ATA-2
      3. ATA-3
      4. ATA-4
      5. INT13 Extensions
      6. ATA-5
      7. ATA-6
      8. ATA-7
    5. SCSI: Still Around
      1. SCSI Chains
      2. SCSI IDs
      3. Termination
    6. Protecting Data with RAID
      1. RAID
      2. Implementing RAID
      3. Hardware Versus Software
      4. Personal RAID
      5. The Future Is RAID
    7. Installing Drives
      1. Choosing Your Drive
      2. Jumpers and Cabling on PATA Drives
      3. Cabling SATA Drives
      4. Connecting Solid-State Drives
      5. Connecting SCSI Drives
    8. BIOS Support: Configuring CMOS and Installing Drivers
      1. Configuring Controllers
      2. Autodetection
      3. Boot Order
      4. Enabling AHCI
    9. 802
    10. Troubleshooting Hard Drive Installation
    11. Beyond A+
      1. Hybrid Hard Drives
    12. Chapter Review
      1. Questions
      2. Answers
  21. Chapter 12 Implementing Hard Drives
    1. Historical/Conceptual
    2. Hard Drive Partitions
    3. 802
      1. Master Boot Record
      2. Dynamic Disks
      3. GUID Partition Table
      4. Other Partition Types
      5. When to Partition
      6. Partition Naming Problems
    4. Hard Drive Formatting
      1. File Systems in Windows
      2. FAT
      3. FAT32
      4. NTFS
      5. FAT64
    5. The Partitioning and Formatting Process
      1. Bootable Media
      2. Partitioning and Formatting with the Installation Disc
      3. Disk Management
      4. Formatting a Partition
    6. Maintaining and Troubleshooting Hard Drives
      1. Maintenance
      2. Troubleshooting Hard Drive Implementation
    7. Beyond A+
      1. Third-Party Partition Tools
    8. Chapter Review
      1. Questions
      2. Answers
  22. Chapter 13 Removable Media
    1. Historical/Conceptual
    2. Floppy Drives
      1. Floppy Drive Basics
    3. 801
      1. Installing Floppy Drives
    4. Flash Memory
      1. USB Thumb Drives
      2. Flash Cards
    5. Optical Drives
      1. CD-Media
      2. DVD-Media
      3. Blu-ray Disc-Media
      4. Installing Optical Drives
    6. Troubleshooting Removable Media
      1. Floppy Drive Maintenance and Troubleshooting
      2. Troubleshooting Optical Drives and Discs
    7. Beyond A+
      1. Color Books
      2. BDXL
    8. Chapter Review
      1. Questions
      2. Answers
  23. Chapter 14 Installing and Upgrading Windows
    1. 802
    2. Preparing for Installation or Upgrade
      1. Identify Hardware Requirements
      2. Verify Hardware and Software Compatibility
      3. Decide What Type of Installation to Perform
      4. Determine How to Back Up and Restore Existing Data, If Necessary
      5. Select an Installation Method
      6. Determine How to Partition the Hard Drive and What File System to Use
      7. Determine Your Computer’s Network Role
      8. Decide on Your Computer’s Language and Locale Settings
      9. Plan for Post-Installation Tasks
    3. The Installation and Upgrade Process
      1. Installing or Upgrading to Windows XP Professional
      2. Installing or Upgrading to Windows Vista
      3. Installing or Upgrading to Windows 7
      4. Upgrading Issues
      5. The Windows XP Clean Installation Process
      6. The Windows Vista/7 Clean Installation Process
      7. Automating the Installation
      8. Installing Windows over a Network
    4. Troubleshooting Installation Problems
      1. Text Mode Errors
      2. Graphical Mode Errors
      3. Lockups During Installation
    5. Post-Installation Tasks
      1. Patches, Service Packs, and Updates
      2. Upgrading Drivers
      3. Restoring User Data Files (If Applicable)
      4. Migrating and Retiring
      5. No Installation Is Perfect
    6. Chapter Review
      1. Questions
      2. Answers
  24. Chapter 15 Windows Under the Hood
    1. 802
    2. Registry
      1. Accessing the Registry
      2. Registry Components
      3. Talkin’ Registry
      4. Manual Registry Edits
      5. Command-Line Registry Editing Tools
    3. The Boot Process
      1. The Windows XP Boot Process
      2. The Windows Vista/7 Boot Process
    4. Processes and Services and Threads, Oh My!
      1. Task Manager
      2. Performance Console
      3. Performance Tools in Windows Vista and Windows 7
    5. Tools for Programmers
      1. Component Services
      2. Data Sources
    6. Chapter Review
      1. Questions
      2. Answers
  25. Chapter 16 NTFS, Users, and Groups
    1. 802
    2. Authentication with Users and Groups
      1. Passwords
      2. Groups
      3. Simple Tools for Managing Users
      4. Advanced User Management
    3. Authorization Through NTFS
      1. NTFS Permissions
      2. Permission Propagation
      3. Techs and Permissions
    4. Sharing a Windows PC Securely
      1. Sharing in Windows XP
      2. Sharing in Windows Vista
      3. Sharing in Windows 7
      4. Locating Shared Folders
      5. Administrative Shares
      6. Protecting Data with Encryption
    5. User Account Control
      1. UAC in Windows Vista
      2. UAC in Windows 7
    6. Chapter Review
      1. Questions
      2. Answers
  26. Chapter 17 Maintaining and Optimizing Windows
    1. 802
    2. Maintaining Windows
      1. Windows Patch Management
      2. Managing Temporary Files with Disk Cleanup
      3. Registry Maintenance
      4. Error-Checking and Disk Defragmentation
      5. Scheduling Maintenance
      6. System Configuration
      7. System Information
    3. Optimizing Windows
      1. Installing and Removing Software
      2. Installing/Optimizing a Device
      3. Performance Options
      4. Hardware Profiles
    4. Preparing Windows for Problems
      1. Backing Up Personal Data
      2. System Restore
    5. Chapter Review
      1. Questions
      2. Answers
  27. Chapter 18 Working with the Command-Line Interface
    1. Historical/Conceptual
    2. 802
    3. Deciphering the Command-Line Interface
      1. Accessing the Command Line
      2. The Command Prompt
      3. Filenames and File Formats
      4. Drives and Folders
    4. Mastering Fundamental Commands
      1. Structure: Syntax and Switches
      2. Viewing Directory Contents: The dir Command
      3. Changing Directory Focus: The cd Command
      4. Moving Between Drives
      5. Making Directories: The md Command
      6. Removing Directories: The rd command
    5. Working with Directories
    6. Running a Program
    7. Working with Files
      1. Attributes
      2. Wildcards
      3. Renaming Files
      4. Deleting Files
      5. Copying and Moving Files
      6. And Even More Tools, Utilities, and Commands
    8. Beyond A+
      1. Using Special Keys
      2. The compact and cipher Commands
      3. PowerShell
    9. Chapter Review
      1. Questions
      2. Answers
  28. Chapter 19 Troubleshooting Windows
    1. 802
    2. Failure to Boot
      1. Failure to Boot: Hardware or Configuration
      2. Failure to Boot: Windows XP
      3. Failure to Boot: Windows Vista and Windows 7
    3. Failure to Load the GUI
      1. Device Drivers
      2. Registry
      3. Advanced Startup Options
      4. Troubleshooting Tools in the GUI
      5. Troubleshooting Tools in Windows Vista and Windows 7
    4. Application Problems
      1. Application Installation Problems
      2. Problems with Uninstalling
      3. Compatibility
      4. Missing File or Incorrect File Version
      5. Crashing Programs
      6. Volume Shadow Copy Service and System Protection
    5. Chapter Review
      1. Questions
      2. Answers
  29. Chapter 20 Input Devices
    1. 801
    2. Supporting Common Ports
      1. Serial Ports
      2. USB Ports
      3. FireWire Ports
      4. General Port Issues
    3. Standard Input Devices
      1. Keyboards
      2. Mice
      3. Scanners
      4. Biometrie Devices
      5. Bar Code Readers
      6. Touch Screens
      7. KVM Switches
      8. Gamepads and Joysticks
      9. Digitizers
    4. Multimedia Devices
      1. Digital Cameras and Camcorders
      2. Web Cameras
    5. Chapter Review
      1. Questions
      2. Answers
  30. Chapter 21 Video
    1. Video Displays
    2. Historical/Conceptual
      1. CRT Monitors
    3. 801
      1. LCD Monitors
      2. Projectors
      3. Plasma Displays
      4. Common Features
      5. Power Conservation
    4. Display Adapters
      1. Modes
      2. Motherboard Connection
      3. Graphics Processor
      4. Video Memory
      5. Integrated CPUs
      6. Connector Types and Associated Cables
    5. Installing and Configuring Video
      1. Software
    6. 802
      1. Working with Drivers
      2. 3-D Graphics
    7. Troubleshooting Video
      1. Troubleshooting Video Cards/Drivers
      2. Troubleshooting Monitors
      3. Troubleshooting Playback
    8. Beyond A+
      1. DLP
    9. Chapter Review
      1. Questions
      2. Answers
  31. Chapter 22 Local Area Networking
    1. 801/802
    2. Beyond Basic Ethernet Cabling
      1. Alternative Connections
      2. Network Devices
      3. Structured Cabling
    3. TCP/IP
      1. Network Addressing
      2. IPv6
    4. Installing and Configuring a Wired Network
      1. Installing a NIC
      2. Configuring a Network Client
      3. Sharing and Security
    5. Troubleshooting Networks
      1. Repairing Physical Cabling
      2. Fixing Common Problems
    6. Chapter Review
      1. Questions
      2. Answers
  32. Chapter 23 Wireless Networking
    1. Historical/Conceptual
    2. Wireless Networking Components
    3. 801
      1. Wireless Networking Software
      2. Wireless Network Modes
      3. Wireless Networking Security
      4. Speed and Range Issues
    4. Wireless Networking Standards
      1. IEEE 802.11-Based Wireless Networking
      2. Other Wireless Standards
    5. 802
    6. Installing and Configuring Wireless Networking
      1. Wi-Fi Configuration
      2. Bluetooth Configuration
      3. Cellular Configuration
    7. Troubleshooting Wi-Fi
      1. Hardware Troubleshooting
      2. Software Troubleshooting
      3. Connectivity Troubleshooting
      4. Configuration Troubleshooting
    8. Chapter Review
      1. Questions
      2. Answers
  33. Chapter 24 The Internet
    1. Historical/Conceptual
    2. How the Internet Works
      1. Internet Tiers
      2. TCP/IP—The Common Language of the Internet
      3. Internet Service Providers
      4. Connection Concepts
    3. 801
    4. Connecting to the Internet
      1. Dial-up
      2. DSL
      3. Cable
      4. LAN
      5. 802.11 Wireless
      6. Fiber
      7. Cellular
      8. Satellite
      9. Connection to the Internet
      10. Windows Internet Connection Sharing
    5. Internet Application Protocols
      1. The World Wide Web
      2. E-mail
      3. File Transfer Protocol (FTP)
      4. Telnet and SSH
      5. SFTP
      6. Voice over IP
      7. Remote Desktop
      8. Virtual Private Networks
      9. Support Applications (Internet Utilities)
    6. 802
    7. Internet Troubleshooting
      1. No Connectivity
      2. Limited Connectivity
      3. Local Connectivity
      4. Slow Transfer Speeds
    8. Beyond A+
      1. Online Gaming
      2. Chat
      3. File Sharing
    9. Chapter Review
      1. Questions
      2. Answers
  34. Chapter 25 Multimedia
    1. Sound
    2. Historical/Conceptual
      1. How Sound Works in a PC
    3. 801
      1. Getting the Right Sound Hardware
      2. Speakers
      3. Microphones
      4. MIDI-enabled Devices
      5. Installing Sound in a Windows System
      6. Troubleshooting Sound
    4. Video Capture
      1. Hardware
      2. Software
      3. Troubleshooting Video Capture and Playback
    5. TV Tuners
      1. Tuner Hardware
      2. Tuner Software
      3. Tuner Troubleshooting
    6. Beyond A+
      1. Publishing Multimedia
    7. Chapter Review
      1. Questions
      2. Answers
  35. Chapter 26 Portable Computing
    1. 801/802
    2. Portable Computing Devices
      1. Input Devices
      2. Display Types
      3. Desktop Replacements
      4. Netbooks
      5. Ultrabooks
      6. Tablet PCs
    3. Expanding Portable Computers
      1. Single-Function Ports
      2. Network
      3. Portable-Specific Expansion Slots
      4. Storage Card Slots
      5. General-Purpose Ports
    4. Managing and Maintaining Portable Computers
      1. Batteries
      2. Power Management
      3. Cleaning
      4. Heat
      5. Protecting the Machine
    5. Upgrading and Repairing Laptop Computers
      1. Disassembly Process
      2. Standard Upgrades
      3. Hardware Replacement
    6. Troubleshooting Portable Computers
      1. Laptop Won't Power On
      2. Screen Doesn't Come On Properly
      3. Wireless Doesn't Work or Works Intermittently
      4. Input Problems
    7. Chapter Review
      1. Questions
      2. Answers
  36. Chapter 27 Mobile Devices
    1. 802
    2. Features and Capabilities
      1. Mobile Experience
      2. Adding Apps
      3. Enhancing Hardware
    3. Configuration
      1. Network Connectivity
      2. Data
      3. Bluetooth
      4. E-Mail
      5. Synchronization
    4. Security
      1. Preventing Damage
      2. Dealing with Loss
      3. Recovering from Theft
    5. Chapter Review
      1. Questions
      2. Answers
  37. Chapter 28 Printers
    1. 801
    2. Printer Technologies
      1. Impact Printers
      2. Inkjet Printers
      3. Dye-Sublimation Printers
      4. Thermal Printers
      5. Laser Printers
      6. Solid Ink
      7. Printer Languages
      8. Printer Connectivity
    3. The Laser Printing Process
      1. Processing
      2. Charging
      3. Exposing
      4. Developing
      5. Transferring
      6. Fusing
      7. Cleaning
      8. Laser Printing in Color
    4. Installing a Printer in Windows
      1. Setting Up Printers
      2. Optimizing Print Performance
    5. 802
    6. Troubleshooting Printers
      1. General Troubleshooting Issues
      2. Troubleshooting Impact Printers
      3. Troubleshooting Thermal Printers
      4. Troubleshooting Inkjet Printers
      5. Troubleshooting Laser Printers
    7. Beyond A+
      1. Multifunction Peripherals
    8. Chapter Review
      1. Questions
      2. Answers
  38. Chapter 29 Securing Computers
    1. 801/802
    2. Analyzing Threats
      1. Unauthorized Access
      2. Social Engineering
      3. Data Destruction
      4. Administrative Access
      5. System Crash/Hardware Failure
      6. Physical Theft
      7. Malware
      8. Environmental Threats
    3. Security Concepts and Technologies
      1. Access Control
      2. Data Classification and Compliance
      3. Reporting
    4. 802
    5. Network Security
      1. Malicious Software
      2. Malware Signs and Symptoms
      3. Malware Prevention and Recovery
      4. Firewalls
      5. Authentication and Encryption
      6. Wireless Issues
    6. Chapter Review
      1. Questions
      2. Answers
  39. Chapter 30 Virtualization
    1. Historical/Conceptual
    2. What Is Virtualization?
    3. 802
      1. Meet the Hypervisor
      2. Emulation Versus Virtualization
      3. Sample Virtualization
    4. Why Do We Virtualize?
      1. Power Saving
      2. Hardware Consolidation
      3. System Recovery
      4. System Duplication
      5. Research
    5. Virtualization in Modern Networks
      1. Virtual Machine Managers
      2. Hypervisors
    6. Chapter Review
      1. Questions
      2. Answers
  40. Chapter 31 The Right PC for You
    1. 801
    2. Building Your First PC
      1. Evaluating Parts
      2. Thick Client
    3. Workstation PCs
      1. Thin Client
      2. Virtualization Workstations
      3. Media Workstations
    4. Specialized Consumer PCs
      1. Building a Home Server PC
      2. Setting Up a Home Theater PC
      3. Gaming PC
    5. Chapter Review
      1. Questions
      2. Answers
  41. Chapter 32 The Complete PCTech
    1. 802
    2. How Computers Work
    3. Troubleshooting Theory
      1. Identify the Problem
      2. Establish a Theory of Probable Cause (Question the Obvious)
      3. Test the Theory to Determine Cause
      4. Verify and Prevent
      5. Document Findings, Actions, and Outcomes
    4. Tech Toolkit
      1. Utilities
      2. Field Replaceable Units (FRUs)
    5. Chapter 32 Review
      1. Questions
      2. Answers
  42. Appendix A Mapping to the CompTIA A+ Objectives
  43. Appendix B About the Download
    1. Media Center Downloads
      1. Playing Mike Meyers’ Introduction Video
      2. Viewing the CompTIA A+ Exam Objectives
    2. Downloading the Total Tester
      1. Installing and Running Total Tester
      2. About Total Tester
    3. Mike Meyers’ Video Training Download
    4. Mike’s Cool Tools Download
    5. Technical Support
  44. Index