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All-in-One CISA® Certified Information Systems Auditor: Exam Guide, Second Edition by Peter Gregory

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CHAPTER 5IT Service Delivery and Infrastructure

This chapter discusses the following topics

• Information systems operations

• Information systems hardware

• Information systems architecture and software

• Network infrastructure, technologies, models, and protocols

• Disaster recovery planning

• Auditing infrastructure, operations, and disaster recovery planning

The topics in this chapter represent 23 percent of the CISA examination. This chapter discusses CISA job practice 4, “IT Service Delivery and Support.”

IT organizations are effective if their operations are effective. Management needs to be in control of IT operations, which means that all aspects of operations need to be measured, those measurements and reports reviewed, and management-directed ...

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