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All-in-One CAPM/PMP Project Management Certification  Exam Guide, Second Edition

Book Description

All-in-One Coverage of the CAPM and PMP Certification Exams

Get complete details on all the Certified Associate in Project Management (CAPM) and Project Management Professional (PMP) exam topics from this fully up-to-date volume. Written by industry expert, trainer, and project management consultant Joseph Phillips, this authoritative exam guide features learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the exams, this definitive resource also serves as an essential on-the-job reference.

Covers all exam topics including how to:

• Implement project integration management

• Plan and control project scope

• Define, sequence, and manage project activities

• Estimate and administer the project budget

• Perform quality control

• Acquire and manage the project team

• Communicate project performance with stakeholders

• Monitor and control project risks

• Plan for procurement

• Adhere to the PMI Code of Ethics and Professional Conduct

The CD-ROM features

• Two full practice exams

• Video training from the author

• Bonus process review quiz

• Complete e-book

The ebook version does not provide access to the companion files.

Table of Contents

  1. Cover Page
  2. All-in-One CAPM®/PMP® Project Management Certification Exam Guide, Second Edition
  3. Copyright Page
  4. CD Page
  5. Dedication
  6. Contents
  7. Acknowledgments
  8. Introduction
  9. Part I Project Management Foundation
    1. Chapter 1 Preparing for the Exam
      1. All about the PMP Exam
      2. All about the CAPM Exam
      3. Money and Your Exam
      4. Passing the Exam
        1. Creating Your Study Strategy
      5. What Your Exam Is Based On
      6. What Is a Project?
        1. Temping a Project
        2. Defining a Project’s Uniqueness
        3. Progressively Elaborating a Project
        4. Why Do Projects?
      7. What Is Project Management?
      8. Back to the PMBOK
      9. Being a Project Expert
        1. Using the Project Management Body of Knowledge
        2. Working with Your Application Area
        3. Understanding Your Project Environment
        4. Relying on General Management Skills
        5. Dealing with People
      10. Examining the Project Management Context
        1. Working with Programs
        2. Opening Your Portfolio
        3. Working with Subprojects
        4. Working with Project Management Offices
      11. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. Chapter 2 Managing a Project
      1. Identifying the Project Life Cycle
        1. Examining a Project Life Cycle
        2. Comparing Project Life Cycles and Product Life Cycles
      2. Meeting the Project Stakeholders
        1. Key Project Stakeholders
        2. Managing Stakeholder Expectations
        3. Identifying the Organizational Influences
        4. Completing Projects in Different Organizational Structures
        5. Working with Your PMO
        6. Defining a Project Management System
      3. Chapter Summary
        1. Key Terms
      4. Case Study
        1. Managing Projects from Start to Completion
        2. Examining the Project Deliverables
        3. Examining the Project Phases
        4. Controlling Project Changes
        5. Questions
        6. Questions and Answers
    3. Chapter 3 Examining the Project Processes
      1. Exploring the Project Management Processes
        1. Examining the Process Group Interactions
        2. Choosing the Appropriate Project Processes
        3. Working with Process Groups
        4. Initiating Your Project
        5. Planning the Project
        6. Executing Processes
        7. Examining the Monitoring and Controlling Process Groups
        8. Closing the Project
        9. Examining How the Processes Interact
      2. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  10. Part II Project Management Professional Testing Areas
    1. Chapter 4 Project Integration Management
      1. Developing the Project Charter
        1. Preparing to Create the Project Charter
        2. Choosing a Project to Charter
        3. Knowing the Project Management Methodology
        4. Creating the Charter—Finally
      2. Developing the Project Management Plan
        1. Creating the Project Management Plan
      3. Executing the Project Plan
      4. Monitoring and Controlling the Project
        1. Monitoring the Project
        2. Managing Integrated Change Control
        3. Reacting to Change
        4. Using the Project Management Information System
      5. Closing the Project or Phase
        1. Completing Closure
        2. Completing Contract Closure
      6. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. Chapter 5 Managing the Project Scope
      1. Collecting the Project Requirements
        1. Working with Project Stakeholders
      2. Planning the Project Scope
        1. Creating the Project Scope Management Plan
      3. Defining the Project Scope
        1. Using Product Analysis
        2. Using Alternative Identification
        3. Using Stakeholder Analysis
        4. Examining the Project Scope Statement
      4. Creating the Work Breakdown Structure
        1. Using a WBS Template
        2. Breaking Down the Deliverables
        3. Creating the WBS Dictionary
      5. Verifying the Project Scope
        1. Preparing for Project Inspection
        2. Inspecting the Project Work
      6. Controlling the Project Scope
        1. Using a Change Control System
        2. Planning for Project Scope Changes
        3. Approving a Change
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    3. Chapter 6 Managing Project Time
      1. Defining the Project Activities
        1. Making the Activity List
        2. Examining the Activity List
        3. Documenting the Activity Attributes
        4. Updating the Work Breakdown Structure
      2. Sequencing the Project Activities
        1. Considering the Inputs to Activity Sequencing
        2. Creating Network Diagrams
        3. Using the Precedence Diagramming Method
        4. Utilizing Network Templates
        5. Determining the Activity Dependencies
        6. Considering Leads and Lags
      3. Estimating the Project Resources
        1. Using Expert Judgment
        2. Identifying Alternatives
        3. Relying on Published Estimating Data
        4. Using Bottom-Up Estimating
        5. Examining the Activity Resource Estimates
      4. Estimating Activity Durations
        1. Considering the Activity Duration Estimate Inputs
        2. Using Analogous Estimating
        3. Applying Parametric Estimates
        4. Creating a Three-Point Estimate
        5. Factoring in Reserve Time
        6. Evaluating the Estimates
      5. Developing the Project Schedule
        1. Applying Mathematical Analysis
        2. Calculating Float in a PND
        3. Encountering Scheduling on the CAPM or PMP Exam
        4. Applying Schedule Compression
        5. Using a Project Simulation
        6. Using Resource-Leveling Heuristics
        7. Using the Critical Chain Method
        8. Using Project Management Software
        9. Relying on a Project Coding Structure
      6. Considering the Outputs of Schedule Development
        1. Examining the Project Schedule
        2. Utilizing the Schedule Management Plan
        3. Updating the Resource Requirements
      7. Controlling the Project Schedule
        1. Managing the Inputs to Schedule Control
        2. Applying a Schedule Control System
        3. Measuring Project Performance
        4. Examining the Schedule Variance
        5. Updating the Project Schedule
        6. Applying Corrective Action
      8. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    4. Chapter 7 Managing Project Costs
      1. Determining the Project Costs
        1. Estimating the Project Costs
        2. Estimating Project Costs
        3. Examining the Cost Estimate
      2. Budgeting the Project
        1. Creating the Project Budget
        2. Examining the Project Budget
      3. Controlling Project Costs
        1. Managing the Project Costs
        2. Creating a Cost Change Control System
      4. Using Earned Value Management
        1. Learning the Fundamentals
        2. Finding the Project Variances
        3. Finding the Indexes
        4. Predicting the Project’s Future
        5. The Five EVM Formula Rules
      5. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    5. Chapter 8 Managing Project Quality
      1. Planning for Quality
        1. Using Quality Planning Tools
        2. Creating the Quality Management Plan
        3. Establishing Quality Metrics
        4. Applying Checklists
        5. Creating the Process Improvement Plan
        6. Updating the Baseline and the Project Management Plan
      2. Performing Quality Assurance
        1. Preparing for Quality Assurance
        2. Applying Quality Assurance
        3. Completing a Quality Audit
        4. Analyzing the Project Processes
        5. Improving the Project
      3. Performing Quality Control
        1. Preparing for Quality Control
        2. Inspecting Results
        3. Creating a Flowchart
        4. Creating a Control Chart
        5. Creating Pareto Diagrams
        6. Creating a Histogram
        7. Creating a Run Chart
        8. Creating a Scatter Diagram
        9. Completing a Statistical Sampling
        10. Revisiting Flowcharting
        11. Applying Trend Analysis
        12. Examining Quality Control Results
      4. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    6. Chapter 9 Managing Project Human Resources
      1. Planning for Human Resources
        1. Relying on Enterprise Environmental Factors
        2. Using the Organizational Process Assets
        3. Referencing the Project Management Plan
        4. Charting the Human Resources
        5. Networking Human Resources
        6. Identifying the Roles and Responsibilities
        7. Creating a Project Organization Chart
        8. Examining the Staffing Management Plan
      2. Acquiring the Project Team
        1. Examining the Staffing Pool
        2. Negotiating for Resources
        3. Working with Preassigned Staff
        4. Procuring Staff
        5. Managing a Virtual Team
        6. Assembling the Project Team
      3. Developing the Project Team
        1. Preparing for Team Development
        2. Leading Project Team Development
        3. Creating Team-Building Activities
        4. Establishing Project Ground Rules
        5. Relying on Interpersonal Management Skills
        6. Rewarding the Project Team
      4. Managing the Project Team
        1. Preparing for Team Management
        2. Dealing with Team Disagreements
        3. Creating an Issue Log
        4. Examining the Outputs of Team Management
      5. Relating to Organizational Theories
        1. Maslow’s Hierarchy of Needs
        2. Herzberg’s Theory of Motivation
        3. McGregor’s Theory of X and Y
        4. Ouchi’s Theory Z
        5. Expectancy Theory
        6. McClelland’s Theory of Needs
      6. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    7. Chapter 10 Managing Project Communications
      1. Identifying the Project Stakeholders
        1. Preparing for Stakeholder Identification
        2. Completing Stakeholder Analysis
      2. Examining the Communications Foundation
        1. Communication Factors
        2. Understanding the Communication Model
      3. Planning for Communications
        1. Preparing for Communications
        2. Identifying Communication Requirements
        3. Exploring Communication Technologies
        4. Creating the Communications Management Plan
      4. Distributing Project Information
        1. Examining Communication Skills
        2. Examining Communication Factors and Technologies
        3. Creating Information Retrieval Systems
        4. Distributing Information
        5. Creating Lessons Learned
        6. Examining the Results of Information Distribution
      5. Managing Project Stakeholder Expectations
        1. Communicating Effectively
        2. Revisiting Issue Logs
      6. Reporting Project Performance
        1. Examining the Tools for Performance Reporting
        2. Reviewing Project Performance
        3. Analyzing Project Variances
        4. Examining the Results of Performance Reporting
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    8. Chapter 11 Managing Project Risks
      1. Planning for Risk Management
        1. Preparing for Risk Management Planning
        2. Completing Risk Management Planning
        3. Creating the Risk Management Plan
      2. Identifying the Project Risks
        1. Finding Project Risks
        2. Creating a Risk Register
      3. Using Qualitative Risk Analysis
        1. Preparing for Qualitative Analysis
        2. Completing Qualitative Analysis
        3. Applying Probability and Impact
        4. Creating a Probability-Impact Matrix
        5. Relying on Data Precision
        6. Assessing the Risk Score
        7. Updating the Risk Register
      4. Preparing for Quantitative Risk Analysis
        1. Interviewing Stakeholders and Experts
        2. Applying Sensitivity Analysis
        3. Finding the Expected Monetary Value
        4. Using a Decision Tree
        5. Using a Project Simulation
        6. Examining the Results of Quantitative Risk Analysis
        7. Updating the Risk Register
      5. Planning for Risk Responses
        1. Preparing for Risk Responses
        2. Creating Risk Responses
        3. Managing the Positive Risk and Opportunities
        4. Accepting the Risks
        5. Updating the Risk Register
        6. Creating Contracts for Risk Response
        7. Justifying Risk Reduction
        8. Updating the Project Plan
      6. Monitoring and Controlling Project Risks
        1. Preparing for Risk Monitoring and Control
        2. Monitoring and Controlling Risks
        3. Completing Risk Response Audits
        4. Analyzing Project Variances
        5. Measuring Technical Performance
        6. Examining the Results of Risk Monitoring and Control
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    9. Chapter 12 Introducing Project Procurement Management
      1. Planning for Procurement
        1. Using the Procurement Planning Tools
        2. Understanding Contract Types
        3. Examining the Results of Procurement Planning
        4. Creating the Procurement Documents
        5. Creating Evaluation Criteria
      2. Conducting Procurements
        1. Hosting a Bidder Conference
        2. Advertising for Sellers
        3. Creating a Qualified Sellers List
      3. Selecting a Seller
        1. Examining Vendor Responses
        2. Choosing the Seller
        3. Examining the Results of Seller Selection
      4. Performing Contract Administration
        1. Completing Contract Administration
        2. Reviewing the Results of Contract Administration
      5. Performing Contract Closure
        1. Auditing the Procurement Process
        2. Completing Contract Closure
      6. Chapter Summary
        1. Key Terms
      7. Case Study
        1. Litke Greenhouse and Nursery: Procurement Processes
        2. Planning for Procurement
        3. Hosting a Bidder Conference
        4. Selecting a Vendor
        5. Questions
        6. Questions and Answers
    10. Chapter 13 Understanding the Code of Ethics and Professional Conduct
      1. Learning the Code of Ethics
        1. Exploring the Code’s Vision and Purpose
        2. Participating in the Code
        3. Learning the Code Details
      2. Serving Responsibly as a Project Manager
        1. Defining Responsibility
        2. Aspiring to Responsibility Expectations
        3. Adhering to Mandatory Standards
      3. Adhering to the Respect Value
        1. Aspiring to Respect
        2. Adhering to the Mandatory Values of Respect
      4. Being a Fair Project Manager
        1. Aspiring to Fairness
        2. Adhering to the Mandatory Standards on Fairness
      5. Being an Honest Project Manager
        1. Aspiring to Honesty
        2. Living the Honesty Requirements
        3. Key Terms
        4. Questions
        5. Questions and Answers
  11. Part III Appendixes
    1. Chapter A Project Management Documents
    2. Chapter B Passing the CAPM and the PMP Exam
      1. Tips to Pass the Exam
        1. Days Before the Exam
        2. Create Your Own Answer Key
        3. Testing Tips
        4. Answer Every Question—Once
        5. Use the Process of Elimination
      2. Everything You Must Know
        1. The 42 Project Management Processes
        2. Earned Value Management Formulas
        3. Quick Project Management Facts
      3. A Letter to You
    3. Appendix C About the CD
      1. System Requirements
      2. About Total Tester
        1. Installing and Running Total Tester
        2. Minimum System Requirements for Total Seminars Software
      3. Running the Project Seminars Video Samples
        1. Minimum System Requirements for Project Seminars Video Samples
        2. Troubleshooting the Project Seminars Video Samples
      4. Technical Support
  12. Glossary
  13. Index
  14. MediaCenter Page