NOTES
R. S. Kaplan and D. P. Norton, “The Balanced Scorecard: Measures That Drive Performance,” Harvard Business Review (January–February 1992): 71–79; R. S. Kaplan and D. P. Norton, The Balanced Scorecard: Translating Strategy into Action (Boston: Harvard Business School Press, 1996).
R. S. Kaplan and D. P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January–February 1996): 75–85; R. S. Kaplan and D. P. Norton, The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Competitive Environment (Boston: Harvard Business School Press, 2001).
R. S. Kaplan and D. P. Norton, “Having Trouble with Your Strategy? Then Map It,” Harvard Business Review (September–October ...
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