6 
Organization
Aligning Stars and Strategy
HOW SHOULD a professional service firm organize to achieve its strategic goals in a fast-changing and tumultuous business environment? The question is straightforward. The answer is anything but.
In most manufacturing and service companies (and most management texts), strategy leads and organization follows. Decisions about who reports to whom and how the organization will be structured follow closely on the heels of new strategic choices. The implementation may not be seamless, but there’s no question about whether the CEO can redraw the organization chart, reengineer the company, or spin off an underperforming ...
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