Acknowledgments

The discussions, research, and writing that created this book spanned almost five years. During that time, many organizations and individuals provided the resources and effort that led to the results you will find in the following pages. We are extremely grateful for this support, insight, and encouragement.

First, we wish to thank the leaders and professionals in the eighteen outstanding professional service firms that were the focus of our research. They were generous with their time, experience, and insights. We also wish to acknowledge the contribution of the executives of the first-generation technology consulting firms that we studied. Their cooperation occurred in the midst of an extremely challenging period in their history. ...

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