ACKNOWLEDGMENTS

IT IS difficult to adequately acknowledge the huge influence Ken Blanchard is in my life. When I had difficulty with my doctorate, he came to help. After twenty years of my trying to write this book alone, it was his guidance, coaching, and encouragement that got the job done. When the manuscript needed help, he discovered miracle worker and editor par excellence Martha Lawrence, who worked her magic. I salute his entire staff, especially Dotti Hamilt and Richard Andrews.

I am deeply grateful to my parents, Ray and Eleanor Steffen, my father- and mother-in-law, Harry and Pat Karp, and my many relatives, especially Father Valerian Schott, OFM, and Father Julius Schott, OFM, for the great environment they provided for these ideas ...

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