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Agility: Competing and Winning in a Tech-Savvy Marketplace

Book Description

Insider secrets to competing-and winning-in the tech-savvy marketplace

The new generation of technology savvy workers is changing the way we look at productivity. Agility uniquely describes how technology agility impacts your business's performance and can become a critical success factor. A must-read for leaders defining business strategy and technology implementation, the methodology it describes will show how to measure and drive technology adoption and the derived impact on business results.

  • Includes international cases of various industries, from industry leaders

  • Incorporates the ideas of flexibility, balance, adaptability, and coordination under one umbrella

  • Uniquely describes how technology agility impacts business performance

What differentiates Audi, BMW and Mercedes or GM? Understanding it can make or break the future of an organization. Agility makes it clear: the digital divide will be seen in those who take full advantage of the technology versus those merely have it.

Table of Contents

  1. Copyright
  2. ABOUT THE EXECUTIVE LEADERSHIP SERIES
  3. PREFACE
  4. ACKNOWLEDGMENTS
  5. 1. LEADING INTO THE FUTURE
    1. 1.1. CURRENT LANDSCAPE
    2. 1.2. KEY FORECAST OF IT TRENDS AND SPENDS
    3. 1.3. LEADING BY EXAMPLE
    4. 1.4. NOTE
  6. 2. MAXIMUM RIDE: OWNING TECHNOLOGY VERSUS JUST USING IT
    1. 2.1. HOW THE WORLD IS CHANGING
    2. 2.2. CURRENT RESEARCH IN ENTERPRISE ARCHITECTURE
      1. 2.2.1. MIT's Enterprise Architecture Map
      2. 2.2.2. Boston University
    3. 2.3. MAKING QUANTUM LEAPS AND NOT JUST INCREMENTAL CHANGES
    4. 2.4. MICROSOFT'S STRUCTURED APPROACH
    5. 2.5. INFRASTRUCTURE MATURITY AND THE IMPACT ON CORE BUSINESS PERFORMANCE
    6. 2.6. TRENDS
    7. 2.7. NOTE ABOUT CASE STUDIES AND THE INFRASTRUCTURE OPTIMIZATION MODEL
    8. 2.8. NOTES
  7. 3. OPTIMIZING FOR AGILITY: A DIFFERENT WAY TO VIEW YOUR BUSINESS
    1. 3.1. INDIVIDUAL, ORGANIZATION, OR INFORMATION TECHNOLOGY: WHERE DO YOU START?
      1. 3.1.1. Individual Impact
      2. 3.1.2. Organizational Agility
      3. 3.1.3. IT Efficiency
    2. 3.2. ROLE OF PLACE, PEOPLE, AND TECHNOLOGY
      1. 3.2.1. Place and the Impact of Office Space and Travel
      2. 3.2.2. People and the Impact of Productivity, Sick Leave, and Retention
      3. 3.2.3. Technology and Understanding the Total Cost of Workplace, Communication, and Collaboration
    3. 3.3. INFRASTRUCTURE OPTIMIZATION
      1. 3.3.1. Benefits of the IT Infrastructure Optimization
      2. 3.3.2. Level 1: Basic
      3. 3.3.3. Level 2: Standardized
      4. 3.3.4. Level 3: Rationalized
      5. 3.3.5. Level 4: Dynamic
    4. 3.4. CAPABILITIES: THE AREAS OF OPTIMIZATION
    5. 3.5. NOTES
  8. 4. TECHNOLOGY AS THE COMPETITIVE EDGE
    1. 4.1. WHY BENCHMARKING?
    2. 4.2. AUTO, FINANCE, HEALTHCARE, PUBLIC SECTOR VIEW COMPARISON
      1. 4.2.1. Technology in the Auto Industry
        1. 4.2.1.1. IT Maturity in the Automotive Sector
        2. 4.2.1.2. My Car Is Smarter than Yours
        3. 4.2.1.3. It Takes a Village to Build a Better Car, Faster
        4. 4.2.1.4. I Want It and I Want It Now
        5. 4.2.1.5. Getting Left in the Dust
      2. 4.2.2. Technology in the Finance Sector
        1. 4.2.2.1. He Who Hesitates Is Lost
        2. 4.2.2.2. Managing Growth
        3. 4.2.2.3. Data Management
        4. 4.2.2.4. Managing Security and Compliance
      3. 4.2.3. Technology in Healthcare
        1. 4.2.3.1. Managing Data, Patients, and Costs
      4. 4.2.4. Technology in the Public Sector
    3. 4.3. NOTES
  9. 5. BUSINESS IMPACT: TECHNOLOGY SOLUTIONS FROM THE SHOP FLOOR TO THE TOP FLOOR
    1. 5.1. IT AS BUSINESS ENABLER INSTEAD OF COST CENTER
    2. 5.2. CREATING BUSINESS INTELLIGENCE FROM DATA OVERLOAD
    3. 5.3. IMPROVING CUSTOMER CONTACT THROUGH WEB SITE DESIGN AND DATABASE MAGIC
    4. 5.4. STREAMLINING THE PRODUCT DEVELOPMENT CYCLE
    5. 5.5. RETAINING CONFIDENTIALITY WHILE OPERATING "IN THE CLOUD"
    6. 5.6. MANAGING SUPPLIERS AND INVENTORY
    7. 5.7. SECURITY, SECURITY, AND MORE SECURITY
    8. 5.8. WORKING ANYWHERE, ANYTIME
    9. 5.9. MAKING SUSTAINABILITY PART OF THE BOTTOM LINE
      1. 5.9.1. Where Can Information Technology Help?
    10. 5.10. NOTES
  10. 6. ASSESSING YOUR SITUATION
    1. 6.1. WHERE IS YOUR STARTING POSITION?
    2. 6.2. ANALYZING WHERE YOU WANT TO GO
    3. 6.3. DEFINE WHERE YOU WANT TO BE
      1. 6.3.1. IMPACT Planning
      2. 6.3.2. How to Use IMPACT
    4. 6.4. WHERE TO BEGIN?
    5. 6.5. NOTES
  11. 7. MAKING IT HAPPEN
    1. 7.1. BIG-PICTURE GOALS DURING CHANGE
      1. 7.1.1. Keeping Employees Productive
      2. 7.1.2. Keeping Systems Safe and Secure
      3. 7.1.3. Keeping Costs under Control
      4. 7.1.4. Control Costs
    2. 7.2. OPTIMIZING FOR SIMPLICITY AND AGILITY
    3. 7.3. OFF-THE-SHELF SOLUTIONS VERSUS CUSTOMIZATION
    4. 7.4. BUILDING YOUR A TEAM
      1. 7.4.1. Involving Key Stakeholders
      2. 7.4.2. Next Level of Team Players
    5. 7.5. ONGOING UPGRADES: MOVING FROM "OLD" TO "ALWAYS FRESH"
    6. 7.6. ADOPTION MADE EASIER: MOVING DATA, TRAINING PEOPLE
    7. 7.7. NOTES
  12. 8. OPTIMIZING YOUR WORKFORCE: LEVERAGING THE NEW WITH THE OLD
    1. 8.1. TECHNOLOGY IMMIGRANTS AND DIGITAL NATIVES
    2. 8.2. GETTING EVERYONE ACROSS THE CHASM
    3. 8.3. SOCIAL NETWORKING: A TOOL FROM HOME GOES TO WORK
    4. 8.4. SECTOR INFLUENCE ON CHANGE
    5. 8.5. OLD DOGS, NEW KIDS, AND THE NAYSAYERS
    6. 8.6. NOTES
  13. 9. STARTING OVER TO STAY AHEAD