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Agile Project Management with Scrum by Ken Schwaber

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Not Everything Is Visible at Service1st

Once again, we visit Service1st for instruction in Scrum. Scrum was being used to develop release 9.0 of Service1st’s customer service software. The team committed to developing a lot of functionality in its very first Sprint. Irene, the ScrumMaster, tried to get the team to tone down its commitment, but the team insisted that it could complete all of the Product Backlog that it had selected. At the Sprint review, the team successfully demonstrated all of the functionality as well as several additional features. Management was ecstatic: Scrum was wonderful; the team was wonderful; everything was wonderful. Management thought that releases could now occur more frequently or contain more functionality.

But ...

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