FOREWORD

Every organisation faces the challenge of how to sustain operations in the face of constraints. Are plans adequate? Do they address the right problems? Both horns of the dilemma are dangerous: over-elaborate planning risks ‘locking out’ emerging evidence that does not fit with the plan; and the rejection of planning altogether risks trapping the organisation in the unguided pursuit of short-term results. This problem is particularly acute for smaller organisations where there is little margin for error in work specification, cost management, client tolerance or staff capacity.

Rather than deploying elaborate methods, the key for these organisations seems to lie in practical, common-sense approaches that support the empirical development ...

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