GLOSSARYG
Glossary
Terms coined or specially adapted for the present work are marked with an asterisk.
85 percent rule. A possibly apocryphal notion that 85 percent of performance deficiencies are due to environmental factors. Only 15 percent are related to the individual factors, including knowledge and skills.
acceptance criteria. A description of what the customer (q.v.) expects the output to do when a work item is complete.
actualized.* A state of a team that has realized its potential for high performance through the frequent delivery of worthy output.
ADDIE. An acronym for analyze, design, develop, implement, evaluate. This is a development process, popular among learning and development professionals, that defines steps necessary to create ...
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