Introduction

This book addresses a pervasive and potentially devastating work problem: failure to deliver value. As an advisor or consultant, do you find yourself recast by your client as an order taker? As a project manager, do you struggle to deliver high-quality output in a timely manner? As a member of a development team, do you find yourself being industrious in the pursuit of delivering things that nobody cares about? As a product owner, do you seek better ways to articulate the impact of your team’s output?

For answers I turn to the colorful histories, foundational principles, and practices from two disciplines: Agile and human performance technology. The hybrid is agile performance improvement, which embraces a collaborative approach ...

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