Agile IT Organization Design: For Digital Transformation and Continuous Delivery

Chapter 14. Communications

The communication culture of an organization may be viewed as a dynamic aspect of organization design. For instance, is it considered okay to talk to your boss’s boss without informing the boss first? Is it okay to question company policies on public internal forums? Are all-hands and unit-level meetings a forum for active dialogue, or just one-way broadcasts from the leadership to the teams? Is everything meant to be driven by e-mail or forms and backed by an audit trail, or does work routinely get accomplished on the back of unrecorded verbal communications? Granted, the last item may not be advisable in all situations and may even be constrained by industry regulations, but in general, a culture of open, purposeful, ...