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Agile for Everybody—Building a Customer-Centric Organization

Video Description

Learning directly from customers is a key principle of both the Agile and Lean movements. But learning from customers is easier said than done, because it often requires a major shift in an organization’s beliefs and practices. In this video, you'll learn to pick up the signs that say your organization is struggling with company-centric practices that limit your ability to deliver value to your customers. Then you'll explore the core values of Agile and Lean—and discover how they guide organizations toward becoming truly customer-centric.

  • Learn how to build an organization where delivering customer value is everybody’s business
  • See how customer-centric organizations embrace their customer's complexity and dimensionality
  • Understand the difference between a data-driven organization and a customer-centric organization
  • Discover tips and techniques for conducting first-party qualitative customer research

Matt Lemay is cofounder of Constellate Data, a business intelligence research, consulting, and training company based in NYC. In his work as a technology communicator, Matt has developed and led product management and data strategy workshops for companies like GE, American Express, Pfizer, McCann, and Johnson & Johnson. Previously, Matt worked as the Senior Product Manager for the music startup Songza (acquired by Google) and as the Head of Consumer Product at Bitly. He is the author of the O'Reilly title Product Management in Practice: A Real-World Guide to the Key Connective Role of the 21st Century.