PREFACE
How often are the software development projects in your organisation delivered on time? Within budget? Most importantly, how much is it costing you to maintain and support your delivered software to address usability issues, quality issues, or the inability of the delivered software to genuinely meet the current (and future) needs of the business?
It is no secret that Information Technology (IT) projects have earned a notorious reputation for budget overruns, missed deadlines, lack of alignment with the business, and dissatisfied users. These outcomes are so commonplace that they have become an expected part of the industry. (Just ask commercial software vendors how much they inflate their up-front development costs to allow for the inevitable ...
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